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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, easy on and off the freeway, restaurants close by. Room smelled like some just cooked in it, carpet was stained, bed were terrible and one was broken, so if you leaned to one side you would roll off, told front desk they said nothing they could do about it at 8 pm at night, you had to request dishes, pots and pans, took over an hour to get them, we had to leave so when we came back they had come into our room and left a box of items for the kitchen. Showers horrible, was like a mist took at least 20 mins ... read more
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about our staff and location; however, we apologize that for the maintenance issues with the carpet, bed and shower. To prevent this from happening again, I will share your comments with my maintenance staff so that these issues can be resolved. As well, I regret to read of the trash in the hallways. I will work with my housekeeping staff to review cleanliness standards of our common areas to ensure your experience is not repeated. Thank... read more
dissatisfied Major work needs to be done to the property. Cigarette butts on every floor, smell in our room, dirty room and so on.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced during your stay with us. In direct response to your feedback, I will be meeting with our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It was a nightmare! There was so much noise in the room that neither my friend nor I could sleep. The beds, themselves, were like concrete and made a terrible racket when my friend rolled over or moved on her bed. The refrigerator turning itself on and off kept waking me. The fan on the air conditioner kept waking me as it went on and off. All those things to be topped off by friend's snoring (I know that's not within your control) made for a miserable night. I finally gave up and went to sleep in my car. It was much more co... read more
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your bed was uncomfortable and that noises from the refrigerator and air conditioner were a disturbance to you. In response to your feedback, I am working on ordering more mattress for a lot of the rooms. As well, I will have my maintenance staff inspect the refrigerator and air conditioning unit to ensure that they are working properly and quietly. I really appreciate you bringing this to our attention. I do hope that you will return to our ... read more
Good location easy access I put my guests to this hotel because it's nearby my house. Never stay in an Extended Stay hotel myself, but from what I have encountered with the staff and chat with my guests(they don't speak English so I am the one talking to the hotel staff for anything), it is just an Okey place. The initial request we had was granted at the check in, the staff were mostly friendly. The first room they were assigned there was broken curtain rod by the window, after we notify the staff, a second room was assigne... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that my team didn't provide that extra sheet for you. I discussed your comments with the team, and we are working to review our customer service standards to ensure that all guest requests are attended to in a timely manner. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Sports Event Shocked that they don't clean the room or provide fresh towels without asking. Guess I didn't understand the "extended stay concept".
Business response:
Joe - Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about Juan and our location; however, we apologize that you were not notified of our cleaning policy. We will review your comments with our staff and ensure that our guests are properly informed of our policies and amenities during check-in. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that we have the opportunity to see you again in the future.
Worst place I've been to lately Stayed only for 2 nights. Pretty bad. Run down room. No towel change service. I would never go back.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for your experience. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
Extended Stay San Ramon puts the "G" in Ghetto Stayed two painful nights on the fourth floor. No shampoo, No maid service after day one, hard bed, no iron, or hangers. Day two arrived in lobby to find no coffee and no tiny breakfast bars they call breakfast at 7:30 a.m. and no staff to complain to. The TV was old and remote was wack. I travel often and this is right down there with motels or mom and pop establishments that just don't care. Never stay here and by the way, your welcome.
Not what I expected. This was my first time at an Extended Stay line of hotels. I was unaware they only did room service once a week. Also, this location only has 1 elevator, which was located quite far from my room, a pretty severe inconvenience. Wi-fi was horribly slow. But it was the cheapest hotel I could find in San Ramon where I was working.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.