Extended Stay America - San Ramon - Bishop Ranch - West

San Ramon visitor 

on Expedia

12 years ago

Didn't fit the bill I was disappointed that my request for a non-smoking room may have been met witha non-smoking room (although there were no signs to indicate that it was) however there was an odor of cigarette smoke. To add to the disappointment, the mattress was creaky and uncomfortable not offerring any kind of support and the bed sheets has spots of mold all over them. I would have mentioned this to the staff upon check out but no questions about my stay were offered. 

April 

on Expedia

12 years ago

Unprofessional and Unapologetic I spent 40 minutes trying to check in because they messed up my reservation. The staff talked about me in front of me instead of working with me to resolve the problem. The person they also tried to check in during these 40 minutes had a reservation on their phone, but it wasn't in their system. No apologies, no attempt to make it right, just "we don't have a room for you". Room was tiny, curtain held up my push pins was sketchy, nothing stored in the kitchen to make it useful. Am I supposed t... read more

Anonymous 

on Expedia

12 years ago

Inexpensive, convenient, but uncomfortably Room was right off the highway and fairly low priced. The front desk was pleasant and helpful, but didn't have sheets and cover ready for pullout for pullout bed. The front desk provided bedding for pullout, but we the found the coffee pot wasn't emptied and washed. We also had to request a shower curtain which room service forgot to replace. We had a hard time regulating the temperature and endured a stuffy and warm night's stay. 

Lorraine 

on Expedia

12 years ago

Easy access from the freeway Arrived for weekend soccer tournament, staying at the hotel for 2 nights. First night was fine though the beds were hard. The next morning about 10am we heard a very loud vibration coming from the walls (bathroom?). We called the front desk and they said they'd take care of it. When we returned to the room about 7pm that evening, it was quiet so we assumed all was taken care of. A few minutes later the front desk called and asked if we wanted to remain in that room or if we wanted to move to anot... read more

Anonymous 

on Expedia

12 years ago

service not so good Check in was at 3:00 we arrived at 5:30 room not ready. We went and had dinner and returned about an hour later. Room still not ready. There was urine on the toilet seat and sticky on the kitchen bar. There was a coffee pot and coffee, but there were no coffee cups or water lasses. I can understand that there was not shampoo, conditioner or lotion, but there was not even a bar of soap. Bed was not comfortable. Breakfast was okay. 

Susan 

on Expedia

12 years ago

Disappointing The room was filthy. There was one dish, one cup, one spoon, one fork, 1 knife. The location is great but the hotel and service were very disappointing. I will not return. 

Mohan 

on Expedia

12 years ago

Hotel did not meet basic expectations Stayed at Extended Stay America Sam Ramon for 3 nights, and I could not wait for my stay to get over. The room had weird smell at all times. Not only was my bathroom exhaust rattling and noisy, I could even hear the exhaust from the guest staying directly above me. I would definitely avoid this hotel. 

Anonymous 

on Expedia

12 years ago

Unbearable Hotel I think the stuff need to be retrained. I think the stuff need to be retrained. 

Joe 

on Expedia

12 years ago

Not a great facility I found the room to be crowded and the hide-a-bed couch was supposed to be able to fit 2 kids. It was very small and one child has to share our king size bed. . The bed we had (adults) was hard and it made noise every time we moved. Not comfortable at all. The staff was friendly and accomodating. The hotel itself has absolutely no frills. No pool, spa, or workout room. I would not stay there again.