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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I had expected Booked a non smoking room but when I arrived to check in there were none available. Got a smoking room with king bed. There was food left in microwave. Discription of hotel says full kitchen and hairdryer. If you need any dishes or hair dryer you have to go to front desk and request. For 110 a night I expected at least what description says. Should have just stayed somewhere else of a little more money...... I do have to say though that all the employe were very nice.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about our staff; however, we apologize that you experienced cleanliness issues and that we were unable to honor your requested room preference. Hairdryers and kitchen utensils are available at the front desk upon request as per company policy. To make sure this doesn't happen again, I will meet with my staff to make sure our hotel policies are communicated clearly. I will also make sure arrival rooms are inspected before guest check-i... read more
Book elsewhere. Creepy bugs crawling across the floor. A mans pants and socks in a drawer. No hair dryer, no coffee pot. A kitchenette is a great idea and motivation for booking this hotel located in a convenient area of town for company events, but if you have to run to the lobby to get a cup of coffee and a hair dryer in the morning to get ready for a work event, it pretty much takes away the convenience of the kitchenette.
Business response:
I appreciate you bringing your experience to our attention. The pants and socks in the drawer you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with my housekeeping staff to review our inspection procedures so that this does not happen again. As well, I am sorry to read that our dish delivery program did not meet your expectations. I will be working with my staff to make this process more convenient for our guests. Thank you for sharing your experience wi... read more
Never stay here The bed was terrible. Th "breakfast" was a joke.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your bed was not comfortable and our grab-and-go breakfast were not satisfactory. Please know that we are in the process of getting our mattresses replaced. As well, I will be sharing your feedback on our breakfast selection with upper management so that we can work to improve. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Disappointed This is a kitchenette, they don't have any utensils in the room however. when I asked the front desk for some plates and a blow dryer, they said they were out! If they aren't going to provide these items, they should not advertise that they are.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we were unable to provide you with the items you requested. To prevent this from happening again, I will request to my supervisors to increase our standard supplies to ensure that your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I am not going to this kind of hotel and I will The vorst hotl . We codent slip all nith the very chip matres. Motel 6 is much beter . This hotel is good for 35.00 doller not 115.00
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that your bed was so uncomfortable. Please know that we are in the process of getting our mattresses replaced. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
No staff after 11 PM I arrived at the hotel to find no staff. There is a phone for late check ins, but nobody answered when I used it. I have been unsuccessful getting a refund for that night because this website needs confirmation from the extended stay manger who never seems to be available.
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that no staff available to assist you upon your arrival. To make sure this doesn't happen again, I am meeting with the night staff to ensure that we are available to late-arriving guests. I am also having our maintenance staff inspect our phones on a regular basis. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Gross There was a blood stain on the mattress of the pull out couch bed. There also was no Mattress cover, sheets or blankets available in the room for the pull out bed. I called several times to have bedding brought to the room, and it took several times to even get someone to answer the phone. Even when I finally got a hold of someone, the bedding was never delivered to the room. If you're thinking of staying at this hotel, DON'T!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that there was a stain on the pull out bed mattress and that my staff did not deliver the bedding for your pull-out couch to you. To prevent this from happening again, I am meeting with my staff to ensure that we are fulfilling guest requests in a timely and reliable manner. As well, I will be working with my housekeeping staff to review our cleanliness and inspection standards to ensure that the situation with the stain is not repeated. Thank you... read more
Requested a non-smoking room I booked a non-smoking room and when I got there they said they only had smoking rooms left. It was pretty gross, now everything in my suitcase pretty much smells like that room - stale cigarette smoke... yuck..
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.