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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here The bed was terrible. Th "breakfast" was a joke.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your bed was not comfortable and our grab-and-go breakfast were not satisfactory. Please know that we are in the process of getting our mattresses replaced. As well, I will be sharing your feedback on our breakfast selection with upper management so that we can work to improve. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Disappointed This is a kitchenette, they don't have any utensils in the room however. when I asked the front desk for some plates and a blow dryer, they said they were out! If they aren't going to provide these items, they should not advertise that they are.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we were unable to provide you with the items you requested. To prevent this from happening again, I will request to my supervisors to increase our standard supplies to ensure that your experience is not repeated. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I am not going to this kind of hotel and I will The vorst hotl . We codent slip all nith the very chip matres. Motel 6 is much beter . This hotel is good for 35.00 doller not 115.00
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that your bed was so uncomfortable. Please know that we are in the process of getting our mattresses replaced. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
No staff after 11 PM I arrived at the hotel to find no staff. There is a phone for late check ins, but nobody answered when I used it. I have been unsuccessful getting a refund for that night because this website needs confirmation from the extended stay manger who never seems to be available.
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that no staff available to assist you upon your arrival. To make sure this doesn't happen again, I am meeting with the night staff to ensure that we are available to late-arriving guests. I am also having our maintenance staff inspect our phones on a regular basis. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Gross There was a blood stain on the mattress of the pull out couch bed. There also was no Mattress cover, sheets or blankets available in the room for the pull out bed. I called several times to have bedding brought to the room, and it took several times to even get someone to answer the phone. Even when I finally got a hold of someone, the bedding was never delivered to the room. If you're thinking of staying at this hotel, DON'T!
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that there was a stain on the pull out bed mattress and that my staff did not deliver the bedding for your pull-out couch to you. To prevent this from happening again, I am meeting with my staff to ensure that we are fulfilling guest requests in a timely and reliable manner. As well, I will be working with my housekeeping staff to review our cleanliness and inspection standards to ensure that the situation with the stain is not repeated. Thank you... read more
Requested a non-smoking room I booked a non-smoking room and when I got there they said they only had smoking rooms left. It was pretty gross, now everything in my suitcase pretty much smells like that room - stale cigarette smoke... yuck..
Staff was friendly, easy on and off the freeway, restaurants close by. Room smelled like some just cooked in it, carpet was stained, bed were terrible and one was broken, so if you leaned to one side you would roll off, told front desk they said nothing they could do about it at 8 pm at night, you had to request dishes, pots and pans, took over an hour to get them, we had to leave so when we came back they had come into our room and left a box of items for the kitchen. Showers horrible, was like a mist took at least 20 mins ... read more
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about our staff and location; however, we apologize that for the maintenance issues with the carpet, bed and shower. To prevent this from happening again, I will share your comments with my maintenance staff so that these issues can be resolved. As well, I regret to read of the trash in the hallways. I will work with my housekeeping staff to review cleanliness standards of our common areas to ensure your experience is not repeated. Thank... read more
dissatisfied Major work needs to be done to the property. Cigarette butts on every floor, smell in our room, dirty room and so on.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced during your stay with us. In direct response to your feedback, I will be meeting with our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.