Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Dear David, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Todd, Thank you for choosing Extended Stay America and sharing your experience. We're glad to read that you found it easy to locate our property! Providing a convenient and accessible location is essential for our guests, and we're pleased that you had a smooth experience. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Nathan, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure we are well-poised to serve you in the future. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management