Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Dear Brandon, We are glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff. Thank you for taking the time to provide feedback about your stay at Extended Stay America. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Management 

Business response:

Dear Sneha, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us memorable. However, we will look into the odor issue to ensure this is addressed appropriately. It was such a pleasure to host your visit, and we want to thank you for choosing HOTEL. We look forward to many more visits with you!Thank you for allowing us to be of service. We hope to h... read more

Business response:

Dear Robert, Thank you for reviewing our hotel. We are pleased you enjoyed our location, and we thank you for mentioning what an excellent value we offer to our guests. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure and drain stopper during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We would love for you to come back to enjoy our hospitality and a much better stay.Sincerel... read more

Business response:

Dear Joan, Thank you for choosing us. We appreciate your feedback and understand your experience could have been better upon arrival. We apologize for any inconvenience. It's great to hear that the second room was an improvement. We're continually working to maintain and enhance our accommodations. Your insights are valuable, and we hope your overall stay met your expectations. Thank you for sharing your observations, and we aim to provide a comfortable and pleasant experience for all our guests.Sincerely,Hotel Management