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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for guests of the hotel. Fixed Schedule Monday – Friday to Bishop Ranch 1 & 3 for GE (General Electric), Chevron Corporate and PG&EFree grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for... read more
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I often used extended stay because my pet is always welcome and the value is above and beyond.
Business response:
Pamela, thank you for choosing Extended Stay America and your loyalty to our brand. We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us, so we are happy to read your comments. We are also glad that you find us to be of great value. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Extended Stay West. San Ramon The staff was excellent. Polite, helpful and courteous. The bed was clean and comfortable and the air conditioning worked very well. The shower had good water pressure and the temperature was easy to adjust. My only disappointment was with the Internet service. It kept dropping and was a pain to deal with. The price was ok the first two nights but then inexplicably became more expensive the following two nights. My stay was Mon- Friday and did not include the weekend. I should have been able to ... read more
Business response:
Walter, thank you for evaluating your stay. We are glad your stay with us was pleasant and that you loved our comfortable bed and the service provided by our staff. However, we are sorry for the issue you faced with wi-fi during your stay. Our service provider has been made aware of the matter, and we thank you once more for bringing this to our attention. We also regret your disappointment with our prices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, ... read more
The check in was excellent, very quiet place, but I had problems with the entry, the lock would not release and open the door, inside the place was clean but there was an odor close to the bathroom which smelled like a sewer, at bedtime I turn off all lights tried to go to sleep and felt and heard things flying an landing on my arms, I killed a few insects which lead me to leave the property early, I did not stay for my entire trip at this property
Business response:
Rodney, thank you for sharing the specifics of your stay. We are sorry for the issue you had with the door lock and the cleanliness issue you encountered that became the reason for your early leaving. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
The check in staff were extremely helpful. I can’t walk up stairs so, they quickly switched to a room where I could use the elevator. Downside was there wasn’t a coffee pot, paper cups. I have never stayed in a hotel that didn’t have a coffee maker/cups. My friend and I went to Target and bought a coffee maker, coffee, 2 cups, so we could have coffee when we woke to get ready for our business meeting.
Business response:
Jerrie, weappreciate your review. We apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.... read more
There was a pair of socks in the room from the guests before us and the toilet was not clean. Outside the room looks dirty.
Business response:
Sandra, thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered while you were here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Loved the staff they were above and beyond friendly and helpful. So much so I ended up staying here four nights on my road trip around the east Bay Area. The room was comfortable and the location was extremely convenient. I would definitely stay here again if I find myself in the area.
Business response:
Dene, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations and that our location worked well for you. We are also delighted to learn that you enjoyed the service our associates delivered, and it will be our pleasure to share your kind compliments with our team. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon. Sincerely, Hotel Management
The staff at this property were wonderful. I stayed here three nights and would stay there again.
Cleanliness easy chexk in
Business response:
Raul, thank you for being our guest at Extended Stay America. We are glad you were pleased with our well-kept accommodations and that you were pleased with the seamless check-in experience. We appreciate you mentioning our front desk associate for a job well done. Comments such as yours encourage our staff and help us know we are meeting our goal for exceptional hospitality. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Didn’t like that the grout in the bathroom was moldy. Also didn’t like that a nonsmoking room smelled like cigarette smoke! Liked the incoming and outgoing desk clerks.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 4.2 star rating with 1,253 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.