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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent
It was not amazing, fair as the room had dirty carpet and some mold in the shower, the other times I’ve stayed here have been in rooms with no carpet and were much cleaner. I was disappointed in the room they gave me this time!
Business response:
Dear Linda, Thank you very much for being our valued guest. We are sorry you did not get the room of your choice and found the room not as clean as expected. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely... read more
Great customer service
Business response:
Dear Rochea, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Everything was good except for noise around the area either traffic and neighboring rooms
Good, basic stay Very basic hotel. But room was clean and bed was comfortable and room was reasonably sized. It is located by the freeway, and my room faced very close to the freeway. And I am sensitive to noise. But when I closed the door, the sound stayed out and I had a good night's sleep. 5 minutes away from food and amenities.
Business response:
Dear Charles, Thank you for sharing your experience at Extended Stay America with us. We are glad to hear that you found your room to be clean, comfortable, and reasonably sized. We understand that our location near the freeway can be a concern for some guests, and we are happy to hear that you were able to have a good night's sleep with the help of our soundproofing measures. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely, Hotel Management
BEWARE OF FR THIS IS MY WORST TRIP AND THE FRONT DESK SERVICE IS TERRIBLE! THE WORST I HAVE EXPERIENCED IN A LONG TIME. EXTREMELY RUDE PERSONNEL. I AM NOT THE ONLY ONE, AS I WAS CHECKING IN THE FIRST TIME ANOTHER GUEST WAS GOING THRU A SIMILAR EXPERIENCE. STAY AWAY!
Business response:
Dear Douglas, Thank you for sharing your feedback. Please accept our apologies for the issues you encountered on arrival. This is never our expectation from the team for the service they deliver. We will work with our associates to ensure this situation is not repeated. Please give us another chance to show you the hospitality we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,092 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.