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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We really enjoyed staying here. The front desk staff were very friendly and nice to us. There are a lot of restaurants in that area which was really convenient.
Business response:
Dear Manuel, Thank you for being our guest and for taking the time to review your experience at our hotel. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are pleased our staff is the highlight of your stay, and we'll be sure to share your comments with them. We are also happy that our location, close to many eateries, was convenient for you. We hope you will make Extended Stay America your h... read more
Excellent
It was not amazing, fair as the room had dirty carpet and some mold in the shower, the other times I’ve stayed here have been in rooms with no carpet and were much cleaner. I was disappointed in the room they gave me this time!
Business response:
Dear Linda, Thank you very much for being our valued guest. We are sorry you did not get the room of your choice and found the room not as clean as expected. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely... read more
Great customer service
Business response:
Dear Rochea, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
BEWARE OF FR THIS IS MY WORST TRIP AND THE FRONT DESK SERVICE IS TERRIBLE! THE WORST I HAVE EXPERIENCED IN A LONG TIME. EXTREMELY RUDE PERSONNEL. I AM NOT THE ONLY ONE, AS I WAS CHECKING IN THE FIRST TIME ANOTHER GUEST WAS GOING THRU A SIMILAR EXPERIENCE. STAY AWAY!
Business response:
Dear Douglas, Thank you for sharing your feedback. Please accept our apologies for the issues you encountered on arrival. This is never our expectation from the team for the service they deliver. We will work with our associates to ensure this situation is not repeated. Please give us another chance to show you the hospitality we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,038 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.