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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent.
Business response:
Dear REBECCA, Thank you for your positive review of Extended Stay America. It is always a pleasure to read that our guests appreciate everything our hotel offers. We appreciate you for sharing about our excellent customer service with fellow travelers. We will thoroughly enjoy sharing your generous comments with our entire team, as they would be overjoyed to hear that our guests recognize their efforts. It was a pleasure hosting your stay, and we hope you will continue to choose us next time your travels bring you our way.Si... read more
Amazing stay Amazing stay
Great staff. I have been staying @ this location for the last 3 years. It's always a very pleasant experience w/ the extremely professional & friendly staff to the clean, nice rooms. Good location, plenty of parking, quiet, clean & easy access to all amenities & freeway access.
Business response:
Dear Dean, Thank you for your continued patronage of Extended Stay America through the years. It is always a pleasure to read that our guests appreciate everything our hotel offers. We appreciate you for sharing about our excellent customer service and convenient location with fellow travelers. We will thoroughly enjoy sharing your generous comments with our entire team, as they would be overjoyed to hear that our guests recognize their efforts. It was a pleasure hosting your stay, and we hope you will continue to choose us ... read more
close to freeway 680
Great internet and TV. Comfortable beds. The kitchen option is wonderful. Unsatisfactory cleaning before we entered the room. Hair on the bathroom counter, the kitchen counter obviously had stuff spilled on it.
Business response:
Dear Margaret, Thank you for reviewing your stay at Extended Stay America. Our guests' comfort is important to us, and we are glad your room had all the amenities you were looking for. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We look forward to your next visit.Sincerely,Hotel Management
Owner/ Manager was rude. A lot of people live there and don’t clean up after their self. I fussed they are to use to others cleaning up after them. So wasn’t the cleanest on the outside.
Business response:
Dear Tom, Please accept our apologies for the service issues you experienced. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We do ho... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,092 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.