Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Thank you for posting a review of your stay. We're glad to know our location was ideal for your travel needs and that you were pleased with the service provided by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We value your feedback and hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for taking the time to share your feedback. We apologize for the cleanliness issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management