Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Thank you for being our guest and for your review. We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We are sorry for the issues you experienced during your stay, and we've shared your concerns with our team to ensure a better experience for future guests. We would love the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're sorry for the smoke smell you experienced in your room and for the service issue you encountered while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback our team to make sure they are more diligent while resolving the problems our guests have. We hope you will give us a second chance to deliver the type of experience you s... read more

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we are sorry for the issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our maintenance team, and they are checking the problem you mentioned. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Your feedback for the delay experienced at check-out and check-in is shared with the front office team to be diligent going ahead. Thank you for review your experience at Extended Stay America, and we hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were happy with our affordable rates, we are sorry for the issue you had. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hot... read more

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Keith, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management