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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was amazing and super clean. Very spacious and mostly very nice and quiet.. definitely will be coming again
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you again for being our guest, and we look forward to your next stay soon. Sincerely, Hotel Management
Very simple amenities. No pool. No work our room. We got a great rate per night but that’s all it was worth. Possibly a step up from a Motel 6. We needed bedding for the sofa bed and we had to go to front desk to get. No service. Exterior of hotel needs to be cleaned, swept.
Business response:
Roberta, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Poor front desk service. The front desk service is poor. She made a fuss to get us a coffee maker. The bathroom sink did not have hot water and the tap was dripping badly. She promised to send a plumber to take a look but no one showed up to check or fix.
Business response:
Thank you for posting a review of your stay. We apologize for the poor service you received from our associates and the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We have also asked the appropriate team to fix the problem with the shower and tap. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 1,990 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.