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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for guests of the hotel. Fixed Schedule Monday – Friday to Bishop Ranch 1 & 3 for GE (General Electric), Chevron Corporate and PG&EFree grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Complementary Shuttle Service for... read more
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Great room, rude service. room was great, but person at reception desk/check in was rude, abrupt and not helpful. My wife had made the reservation using my credit card. but her name was on the room not mine. Even though she verified to the clerk that I was who I was, the clerk refused to let me check in and get into the room until my wife called Hotels.com and got my name put on the reservation!
Business response:
Beverly, please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we are sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Hotel was in poor condition, and next to freeway. Cheapest hotel in area and a so so value. This is Motel 6 with a better bed and better towels. Really needs a refresh.
Business response:
William, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The Hotel is nice, the front desk clerk when checking in was not very friendly she did not greet us when walking in.
Business response:
Christine, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a pleasant stay with us and liked our well-kept property. However, we are sorry you did not experience the best from one of our associates. Your feedback will be used as a training tool to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back toExtended Stay America. Sincerely, Hotel Management
Quiet and clean rooms friendly staff great value Clean rooms and friendly staff are what's most important for me. Morgan and Augustine are fantastic to work with. They are always friendly and accommodating. It's a great location in the heart of Pleasant Hill a few minutes from Bart Station access anywhere else in the Bay Area. And they do not discriminate against people with Fur. Pet friendly. Still offering smoking and non smoking rooms.
Business response:
Thank you for the excellent review of Extended Stay America. We're glad to know you found us to be a great value and that the service provided byMorgan and Augustinewent a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your complimentswith them.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 4.2 star rating with 1,253 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.