Extended Stay America - San Ramon - Bishop Ranch - West

Business response:

Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our staff and your room. We are working to remedy these issues so that, next time, your stay will be absolutely perfect. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Regarding your concern about the receipt we would like to mention that while making the reservationthroughthe third party website, a guest usually gets the receipt at the same p... read more

Business response:

Jack, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your wonderful feedback and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the four-star rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know you had a good stay and loved your clean room, but we are sorry that you were unhappy with the overall condition of our property. I will be sure to share your concern with the future enhancement team as we plan any upgrades. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for sharing your feedback about Extended Stay America and for letting us you liked the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Michelle, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Aaron, thank you for rating your stay. I am sorry to learn we did not meet your expectations. We hope you will give us another opportunity to show you we truly value our guests. Sincerely, General Manager