Extended Stay America - Santa Barbara - Calle Real

Business response:

Dear Marcelo, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for choosing us and sharing your review at Extended Stay America. We aim to provide a clean environment and have a designated area for smoking. So we appreciate you bringing up the concern of smoke smell during your stay. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Sue, Thank you for choosing us and sharing your review at Extended Stay America. We are sorry our property did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, which assists them in determining future options. We are also glad to announce that various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see the progress we are making. Please accept our apologies and consider giving us another chance to provid... read more