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Extended Stay America - Santa Barbara - Calle Real
- Hotels
- Santa Barbara, CA
About this business
Location details
4870 Calle Real, Santa Barbara, CA, 93111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff as very good. But property is old and worn. Not worth the high price.
Business response:
Dear Steven, Thank you for leaving a review of your recent stay with us. We are pleased to hear that our staff provided you with excellent service. However, we apologize that our property did not meet your expectations and that you felt the price was too high. We appreciate your feedback and take all comments seriously. We are continuously working to improve our facilities and services to ensure that our guests have a comfortable and enjoyable stay. We hope to welcome you back and provide a more positive experience.Sincerely... read more
Outdated But Clean It was a decent hotel. The hotel is old and outdated but clean and the service was great. My daughter and I were cold at night though. The bedspread and blanket were paper thin and there was no extra blanket in the room. She actually had to sleep with her jacket on. They could also expand their continental breakfast and add some extra items, as it was very very limited what they offered. Still, overall the hotel was not that bad and I wouldn’t mind coming back. I’ll just bring warmer pjs and my own blanket... read more
Business response:
Dear Lisa, We are delighted you chose to stay with us at Extended Stay America. We are pleased that you found our hotel clean and that our service met your expectations. We appreciate your feedback regarding the outdated room and will pass it on to the concerned team to look into it. We apologize for any discomfort you experienced due to the thin bedspread and lack of an extra blanket. We will investigate this issue and ensure our guests have a comfortable and good night's sleep. We are thrilled you enjoyed your stay and are... read more
The floorboards are old so you can hear the people above you when they are walking. The rooms are convenient to stay for the night. The area was quiet.
Business response:
Dear Mayra, Thank you for choosing Extended Stay America. We are pleased to read you enjoyed your time with us. Thank you, as well, for sharing your comments about the area. However, we are sorry about the concerns you encountered due to the noise. Everything we do is aimed at making our guests feel right at home. We have noted this for your next visit. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
The staff was not friendly. The room had strong cooking odors. The bedding and pillows were skimpy. The room did seem clean enough. The biggest positive was the price but I won’t stay again.
Business response:
Dear Angela, Thank you for being our guest and for your valuable feedback. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our concerned team ensures rooms are double-checked before allocating them to the guest so such problems never arise. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Barbara - Calle Real
How is Extended Stay America - Santa Barbara - Calle Real rated?
Extended Stay America - Santa Barbara - Calle Real has a 3.6 star rating with 2,175 reviews.
When is Extended Stay America - Santa Barbara - Calle Real open?
Extended Stay America - Santa Barbara - Calle Real is open now. It will close tomorrow at 12:00 a.m.