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Extended Stay America - Santa Barbara - Calle Real
- Hotels
- Santa Barbara, CA
About this business
Location details
4870 Calle Real, Santa Barbara, CA, 93111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reception Desk is unavailable from 11pm to 7am.
Business response:
Dear Jayant, Thank you for sharing your experience. We are glad that you had a pleasant stay overall. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
I wish they had brighter lights in the rooms. It’s like they went with the lowest watt bulb in all the fixtures and it felt super dark and made everything yellow. This part is just me being ticky: they need to put out more and pre packaged muffins and granola bars to call it breakfast. That said, it was a really nice place to stay.
Business response:
Dear Stephanie, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. We appreciate your input regarding the room lighting and breakfast options. Your comments are valuable, and we'll certainly take them into consideration as we aim to enhance the overall guest experience. We're glad to read that despite these minor concerns, you found our place to be a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Great staff Best of all no bugs Muffins were very stale Coffee was good
Good for the price. It was was fine for the price. Staff was nice. The hotel is super dated.
Business response:
Dear Pamela, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. However, we thank you for your kind remarks about our hospitality and affordable price. Thank you for choosing us; we look forward to serving you better in the future.Sincerely, Hotel Manag... read more
We booked room with kitchen, but it had zero utensils, pots,pans etc. We went to front desk for these, but they dont even offer soap to clean them. Had to go back to front desk for shampoo, Frig exterior was dirty.
Business response:
Dear Mark, Thank you for staying at our hotel. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely, Hotel Management
Improve the breakfast and condition of bed/s.
Business response:
Dear Diego, Thank you for sharing your thoughts on your recent stay. We appreciate your insights regarding the breakfast offerings and the condition of the beds. We take your comments seriously and will address these areas to enhance the overall guest experience. Your satisfaction is important to us, and we are committed to improving based on your input. Please know that your feedback is invaluable, and we hope to welcome you back for an enhanced stay in the future. Thank you for choosing us, and we look forward to exceeding... read more
Frequently asked questions about Extended Stay America - Santa Barbara - Calle Real
How is Extended Stay America - Santa Barbara - Calle Real rated?
Extended Stay America - Santa Barbara - Calle Real has a 3.6 star rating with 2,240 reviews.
When is Extended Stay America - Santa Barbara - Calle Real open?
Extended Stay America - Santa Barbara - Calle Real is open now. It will close tomorrow at 12:00 a.m.