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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking is limited even if you're a guest. People are super loud outside and smoke close to your door. People leave trash outside which leaves flies everywhere. Random people who don't aren't even staying there just walk around in the middle of the night. So just be careful and mindful of your surroundings at all times.
Business response:
Henok, thank you for sharing your feedback. We are sorry for the inconvenience you had due to the other guests on the property and regret the noise issues you encountered. We wish we had the opportunity to address the problems while you were here as we would have done our best to ensure you were comfortable. We value your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Front desk was short handed and they did not have any clean rooms available. Also there were flies in our room.
Business response:
Stephanie, thank you for being our guest. We are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
The room has a micro kitchen with a normal size of refrigerator with freezer which is a big help for our stay, as my husband needed to freeze his sports drinks for the triathlon race the next day. However, there is no hair blow dryer in the room so we have to call front desk to request it which is sometimes not convenient because it took them sometime to give us one (esp. when there is only 1 person working at front desk) My in laws also complained their room is poorly maintained as the air conditioning unit and shower were ... read more
Business response:
Thank you for the feedback. We are pleased to know you liked our location, but we are sorry for the maintenance and front desk service issue you mentioned. Rest assured, your comments have been shared with the appropriate individuals so that we can better serve our future guests. We hope to host you all again in the future for a much better experience. Sincerely, Hotel Management
Stay any time. I was surprised that they rented the room for one night. The phone did not work and the lounge chair wouldn't fold in but all in all it was great.
Business response:
Nancy, thank you for reviewing your stay at Extended Stay America. We are happy to see the rating as it states you had a great time with us. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Would like to have 'Extended'! The staff was really nice and friendly. Jamie and Steve are great, answered every question and treated me very good. Of the rates hadn't sky rocketed for the weekend o would have stayed a few more days
Business response:
Gregory, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Jamie and Steve for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
The breakfast was too sparse. The facilities were very good.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Very disappointing. Beds were very uncomfortable, room smelled, no towels or toilet paper in the room.
Business response:
Brandee, thank you for your review. We're sorry for the difficulties you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Kindly note, the items such as towels and linens are kept at the front desk and are always complimentary. We hope you will give us a chance to redeem ourselves the next time you a... read more
Check in clerk remembered I called and requested a room on the ground floor and was able to accommodate us. Vanity in the bathroom was badly stained from hair dye. Also many stains on the carpet. Maybe more should be done to clean stains.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you our associate was able to accommodate you in the room of your choice. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to make sure they are more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,190 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.