Extended Stay America - Santa Rosa - South

Business response:

Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the smoke odor you encountered and regret your visit was not to your expectations. We will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay so that we can provide you with a memorable stay. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at Extended Stay America. It is never our intention to make our guests feel hurt, and we feel sorry for the incident you mentioned. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although it seems you had an overall pleasant time, but we are sorry for the issues you encountered in your room. Your feedback regarding the cleanliness issue has been shared with the housekeeping team to be more diligent in their efforts. Also, your concerns have been shared with the maintenance team to see where we can make improvements. We look forward to having you visit again so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we apologize you were unable to take advantage of our complimentary grab-and-go breakfast and regret the inconvenience it caused. Your feedback will help be more diligent in our service. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Hope to see you again. 

Business response:

Thank you for the excellent review of Extended Stay America. We're delighted to know you found us to be a great value and that you loved your well-equipped room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management