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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sandra, thank you for your 5-star rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Needs attention of needs! We didn’t get bed made with 2 sheets and one thin blanket, not enough to keep us warm all night. Had to put sweaters on top of blankets. NO wash cloths! Other than that, it would have been nice otherwise.
Business response:
Thank you for the candid review of your stay at our hotel. We are so sorry for the housekeeping issues you had and for not meeting your expectations with our in-room amenities. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you again for staying with us, and we would love the opportunity to serve you again soon. Sincerely, Hotel Management
The lady at the desk was very sweet n fast. I would recommend
Business response:
Thank you for rewarding Extended Stay America with your review and recommendation. It is such a delight to know you had an excellent stay with us and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management
Couldn’t recommend; price good. Furniture was nice. Kitchen has zero supplies and needed some repairs. Cabinets very cheap and worn. Towels were so thin I had to use 2. No wash cloths. No information about local area. Lobby could use some tlc. Breakfast was a couple of muffins and granola bars. A very basic room with no amenities.
Business response:
Marion, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not well maintained.
Business response:
Katherine, thank you for taking the time to post your review. We sincerely apologize for letting you down with your expectations for an exceptional stay. Your observations about the condition of our property are appreciated and it has been discussed with appropriate individuals in our organization with an effort to improve our future guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Parking was good. Guests were sketchy. Noise all night. Drug use in the parking lot.
Business response:
Dear Valued Guest, Thank you for your recent visit and for your feedback.We aresorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so Iapologize we did not deliver. Thank you for pointing this out, as it will help us improve.We hope you will consider this an isolated incident and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
happy & will be staying again staff was nice but very busy. they went out of their way to help me with my requests when I had some.
Business response:
Thank you for reviewing us online. We are glad you were impressed with the service delivered by our team and that you had a pleasant stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Great place with full kitchen for the discount price. I sure will use them again. Just the realistic note that all kitchen stuff you need may not be available but it works out eventually. Customer service were excellent.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,190 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.