This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff and clean room.
Business response:
Jay, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Conveniently located. Continental breakfast could have been better.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, and our location was perfect for your needs. We appreciate your suggestions and look forward to welcoming you again soon. Sincerely, Hotel Management
The hotel is right off the 101. The hotel staff were very nice. No in room coffee. The room was not clean, the table had sticky spots I cleaned myself, the floor also had sticky spots. The dresser was damaged and the door needed weather stripping to prevent cigarette smoke from coming in from outside. No TV off and on as work was being done.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you had in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The front desk people were very acomadating. The room was very comfy. We'll be back ☺
Business response:
Erika, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay and your comfortable room. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
I win’t go back. The front desk put a sign stated that helping guests, will return in 10 min. It took me a while to find out that she is at the back of the front desk. When I returned to front desk later, the sign is still there and she is at the back of the front desk. There is only one wash cloth, I asked for one more, the front desk staff informed me they are short of wash tower. The refrigerator had a leftover from previous guests. The one thing I like is that they have good WiFi connection.
Business response:
Adelina, thank you for posting a review of your stay. We're sorry for the inconvenience you had at the front desk. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We also regret the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,493 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.