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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived the hotel was overbooked. I was asked if I could hold on while they called their other location. Of course that location was also overbooked. I was finally given a room and began my 6 night stay. Pros: I was able to control the room temperature freely, room was spacious and fairly clean. Cons: loud neighbors, no hair dryer, no room service throughout the 6 nights and the tiny soaps lasted the first two nights. Free breakfast was prepackaged items that didn’t appeal to me. I would not stay at this chain again.
Business response:
Thank you for being our guest. Although you liked your well-appointed suite, we are sorry for the inconvenience you had at the time of check-in and for the noise issue you experienced. Your feedback has been discussed with our front desk team to improve our service going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely... read more
The Management team left the front desk personnel short and without a replacement. The young lady cleaning rooms had to clean rooms and check guests into hotel. The young lady should be commended for her efforts and management should be reprimanded for their lack of support.
Business response:
Dexter, thank you for your kind review. We regret the inconvenience you had at the time of your check-in, but we are happy one of our associates made up for it and that you had a pleasant stay with us. Your comments mean a lot, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
Just adequate. Just OK
Business response:
Michael, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Parking is limited even if you're a guest. People are super loud outside and smoke close to your door. People leave trash outside which leaves flies everywhere. Random people who don't aren't even staying there just walk around in the middle of the night. So just be careful and mindful of your surroundings at all times.
Business response:
Henok, thank you for sharing your feedback. We are sorry for the inconvenience you had due to the other guests on the property and regret the noise issues you encountered. We wish we had the opportunity to address the problems while you were here as we would have done our best to ensure you were comfortable. We value your business and hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Front desk was short handed and they did not have any clean rooms available. Also there were flies in our room.
Business response:
Stephanie, thank you for being our guest. We are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
The room has a micro kitchen with a normal size of refrigerator with freezer which is a big help for our stay, as my husband needed to freeze his sports drinks for the triathlon race the next day. However, there is no hair blow dryer in the room so we have to call front desk to request it which is sometimes not convenient because it took them sometime to give us one (esp. when there is only 1 person working at front desk) My in laws also complained their room is poorly maintained as the air conditioning unit and shower were ... read more
Business response:
Thank you for the feedback. We are pleased to know you liked our location, but we are sorry for the maintenance and front desk service issue you mentioned. Rest assured, your comments have been shared with the appropriate individuals so that we can better serve our future guests. We hope to host you all again in the future for a much better experience. Sincerely, Hotel Management
Stay any time. I was surprised that they rented the room for one night. The phone did not work and the lounge chair wouldn't fold in but all in all it was great.
Business response:
Nancy, thank you for reviewing your stay at Extended Stay America. We are happy to see the rating as it states you had a great time with us. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,225 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.