Extended Stay America - Santa Rosa - South

Business response:

Thank for being our guest. We are sorry for not meeting all of your expectations and regret the inconvenience caused by the street noise. We will also share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jorge, thank you for choosing Extended Stay America. We are happy to know you had an overall pleasant stay with us. However, we are sorry for not meeting all of your expectations. Your comment has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. We hope to have you back here, so we can reserve a suite for you that does not face the highway. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked the service provided by our courteous associates. However, we regret any inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management