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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent buy The blonde young lady on the night guest gives spectacular service. She very much goes out of her way for the customer -- which the East Indians in the industry apparently think is immoral. Overall, the customer service is quite good. The housekeeping staff is extremely thorough. It's a place you can be comfortable. (If you get one of their rooms available on the Expedia specials, it is the best deal in the area.)
Business response:
Thank you for your great review of our property. I'm glad that you had a positive experience with us. It is pleasing you enjoyed your room accommodations and the excellent customer service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
The information between the hotel and hotel.com has gaps. Need to reconfirm again for the booking.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I'm sorry you experienced misinformation. Because of this, we will be checking what the information is on the site so we can make sure guests are aware of the differences and the misconceptions. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Perfect for the price in the area. Staff was responsive, friendly and the room was fine.
Not bad We went there for a concert at the fairgrounds which was only 5 mins away from the hotel, so that was great. Staff was friendly, room was clean-ish. Flys everywhere. The breakfast was coffee and a granola bar or muffin. Overall I wouldn't have paid that much for it but it wasn't bad.
Business response:
Thank you for posting a review of your stay. I am glad to hear that you enjoyed our convienient location; however, the housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make sure your experience is not repeated. In addition, our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity. I... read more
The only problem was the noise, you can hear everything the water running, door slams etc.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,493 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.