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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy with price and cleanliness I booked 3 rooms with Extended Stay due to a wedding we were going to that was close to that area. I was disappointed in the smell of 2 of the rooms. One room smelled like cigarette smoke and the other smelled of vomit. For the price of the rooms, you would think they could afford to have the carpets professional cleaned. I do not think I will be staying at this hotel again if I were in the area.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as implementing deep cleaning procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
Came here for Pliny the Younger, so we just needed a place to lay our heads. The room wasn't the cleanest, but it worked for what we needed since we weren't going to be in the room for long. The bed and pillows weren't very comfortable and there was some kind of sticky stuff on the night stand. The best thing about this room was the kitchen - full size fridge, stove if we had needed it, etc. It would also have been nice if the curtains closed all the way too rather than have a crack of sunlight come in, or allow people walki... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It was alright, pretty comfortable really... Staff was nice and respectful, room was pretty clean
Business response:
Thank you for your positive review of our property. I'm glad that you had a pleasant stay and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,191 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.