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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Sheets smelled like they hadnt been washed but set up is great
Seemed to be quieter than last time & bed new! It is very convenient to where my family lives and is reasonably priced. Love the kitchen, desks, etc. The bed seemed to be quite new and very comfy. Only comment is that not much silverware and it and the tray not completely clean. Otherwise, no problems.
checked in and found out they only gave us a room with one bed. We had proof that we ordered two beds. They ran out of rooms. They gave us a refund. Then got a 2 bed ,room at a motel 6 down the road. That was also bad. Worst hotel trip ever.
Business response:
Dear Guest, Thank you for your feedback. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Please know that we do honor these requests; however, there are times when we do not have an unoccupied and available room. We do understand your frustration and genuinely regret disappointing you. Thank you for bringing this to our attention. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in ... read more
Their room was the clean the chairs had food all over them disgusting
Business response:
Dear Guest, Thank you for sharing your feedback. While we are glad to hear the room itself was clean, we sincerely apologize for the condition of the chairs. Your comments have been shared with our housekeeping team to ensure closer attention to detail and more thorough inspections before rooms are released to guests. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a much better experience. Sincerely, Hotel Management
I would not recommend this hotel. When I booked, they promised us a first-floor room so we could park near our door and keep an eye on our two classic cars during a car show weekend. When we arrived, they told us no first-floor rooms were available. Strike one. The room itself was dirty — I have photos showing how grimy it really was. The “breakfast” was nothing more than some oatmeal packets set out in the lobby. The beds were very uncomfortable, and the overall condition of the room was far below expectations. I wasn’t loo... read more
Business response:
Dear Tiffany, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We look forward to the opportunity to host you again in the future and provide you with the seamless... read more
Disappointed Room seemed fairly clean and tidy but after showering and walking back to the bed the soles of my feet were black. It doesn’t take much to mop a floor !. Breakfast was not worth bothering with a coffee machine in the reception area and tubs of porridge & super long life packaged pastries. Note to self do a little more research instead of just going off the pictures
The hotel advertises free breakfast and a kitchen in the units, however the breakfast was merely coffee, instant oatmeal and prepackaged muffins and breakfast bars. No real heathy foods. Also my Kitchen stove did not work
Alba Check in was good, however when we get to the room the bathroom was so dirty, then I reported to the front desk and they decided to assign another room, which it was ok. I left my coffee cup and my water bottle, both was YETI and I called the same day and they told me that that the water bottle was in the front office but the coffee cup not. I told them I will come to pick up the cup.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,541 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.