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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is surprisingly unkempt and dirty. Unusable shower. Cheap linens. Loud rooms off the freeway and street.
Business response:
Dear Andrew, Thank you for your feedback. We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your comments regarding cleanliness, the shower's functionality, and noise levels are concerning and do not reflect our standards. We strive to provide a comfortable environment for all our guests, and we are disappointed to learn that we fell short in your case. Please be assured that we will address these issues with our team to ensure improvements are made. We appreciate your insights and ho... read more
I didn't even have toilet paper in the room when I got there. THE HAND RAILS AND DECKING OUTSIDE THE ROOMS DIRTY. TV didn't work right.
Business response:
Dear Joyce, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We hope you will return to experience us as you should have on this visit. Sincerely,Hotel Ma... read more
Our room was dirty and had a bad odor from not being sanitized properly. Bedsheet were smelly and stained. One night light was missing a lamp and the other was broken. Bathtub looked dirty as well. We decided not to stay overnight; went back to the lobby to inform them of the condition of our room and requested to have our money refunded. The said to contact Expedia for refund.
Business response:
Dear Randolph, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Their website advertises free breakfast, and is nothing more than breakfast bar and coffee on the go, there is no ice machine in the property, unit was dirty, television reception was poor. All together the stay was not a pleasant one. We arrived late at nite and the individuals hanging around the office were suspect.
Business response:
Dear Richard,We are truly sorry to learn that our property fell short of your expectations in several areas. We understand how these issues compromised your stay and regret any inconvenience caused. We want to assure you that we are addressing these concerns with our team to ensure improvements are made. Please know that the safety and security of our guests are paramount. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. Your feedback is appreciated, and w... read more
Low budget Basic no frills. This place needs an update. Be aware that it's right next to the freeway and noisy. Good A/C. Elevator. It was clean. This motel is frequently overbooked. I got a room this time but won't bother to book again.
Business response:
Dear Kathleen, Thank you for being our guest. It is nice you were pleased with your clean room with its amenities. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. We hope you... read more
The bathroom didn't have shampoo nor conditioner, it was necessary to request it to the lobby if you needed. That is completely non acceptable. I will not repeat.
Business response:
Dear Garys, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We woul... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.