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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked for a family medical appointment and was disappointed at the cleanliness but also had a big dip in the floor I almost tripped in.
Business response:
Dear Andre, Thank you for bringing this to our attention. We’re genuinely sorry that the accommodations did not meet your expectations, especially during such an important visit. It is concerning to learn about the cleanliness issues and the uneven flooring you encountered. We understand how these matters can affect your overall experience and regret the inconvenience caused. Your feedback has been taken seriously and shared with our team to ensure such concerns are addressed. We remain committed to improving and look forwar... read more
They don't clean the rooms. I stay for 5 days and they don't cleand the rooms a single time or even bring clean towels or toilet paper.
Business response:
Dear Bernardino, We are genuinely sorry to hear that we fell short of your expectations. After reading your feedback about our housekeeping team not visiting your suite, we regret knowing we may have missed an important communication step during check-in. Our housekeeping service is conducted weekly to respect the privacy of our guests staying for extended periods. However, we are always happy to provide this service at your request for a minimal fee. Fresh linens and towels, along with any necessary toiletries, are always a... read more
Major road work outside the hotel going all night tearing down a bridge avoid this place until it’s finished.
Business response:
Dear Johanna, Thank you for sharing your feedback. We appreciate your comments and sincerely apologize for the disruption caused by the nearby construction. While this project is outside our control, we understand how it may have impacted your comfort and overall experience. Your patience in such circumstances is appreciated. We hope you will consider visiting us again once the surrounding improvements are complete, allowing us the chance to provide the peaceful stay you expected and deserve. Sincerely, Hotel Management
Craphole hotel Check in lady was nice 1st night. Short staffed. Garbage cart piled up. My daughters room AC did not work. 3 days of will tell manager with NO resolve! Cops showed up last night. Eont let me upload a photo of the pile of garbage by the stairs. Literally about 10 foit by 6 foot high pile! Will NEVER STAY HERE AGAIN!
Business response:
Dear Mark, Thank you for taking the time to share your feedback. We deeply regret the challenges you and your family faced during your stay, including the unresolved maintenance issue, cleanliness concerns, and the overall environment. Please accept our sincere apologies for the discomfort and inconvenience this caused. While staffing and operational challenges can arise, your experience falls short of the standards we strive to maintain. Your comments are being taken seriously and shared with management to guide immediate i... read more
The place is outdated and dirty
Business response:
Dear Nayeli, Thank you for providing your feedback. We regret that the accommodations did not meet your expectations. Maintaining a clean and well-kept environment is a top priority for us, and we are sorry your experience did not reflect this commitment. Your concerns have been shared with our team to support ongoing improvements. We appreciate you bringing these issues to our attention, as your input is invaluable in helping us enhance our guest experience. We hope to welcome you back and provide a significantly improved s... read more
Trash My 5 night stay was terrible, 2 night the bed had springs going into my back. 3rd night noticed the bed is upside down. Told the manager to switch me rooms, never called me back.. at the end of my stay i left a day early for being ignored, cleaning staff never came 1x even i asked 3x..
Business response:
Dear Guest, Thank you for being our guest and sharing your review. Please accept our apologies for falling short of expectations and for failing to address your concerns in a timely or effective manner. Providing a comfortable environment and attentive service is something we take seriously, and it’s clear we didn’t meet that standard during your visit. Your feedback will be reviewed with our team so appropriate steps can be taken to enhance the guest experience. We hope to welcome you back and regain your trust in the futur... read more
Horrible y pulgoso
Business response:
Dear Guest, Thank you for taking the time to bring these matters to our attention. We sincerely regret that your stay did not align with our standards. Providing a clean and accommodating environment is very important to us, and your comments have been shared with our team for immediate attention. We understand how frustrating this must have been and appreciate your review. We hope to have the opportunity to restore your confidence should you consider revisiting in the future. Sincerely, Hotel Management
DO NOT STAY HERE! PLEASE DO NOT STAY AT THIS HOTEL. It was not inviting what so ever! The room felt dirty, the door seal was missing (had to use a towel), the floor was dirty, the smoke detector was hanging from the ceiling. The room had bugs (spider, in the bed).
Business response:
Dear Guest, It is concerning to hear about your experience at our hotel. We sincerely apologize for the condition of your room not meeting your expectations. We take cleanliness and safety matters very seriously, and what you described does not meet our usual high standards. Please know that your feedback has been shared with our team to ensure future guests do not encounter the same. We appreciate your patience and hope to have the chance to provide you with the exceptional experience that reflects the true essence of our h... read more
All the food I had in the refrigerator spoiled because it didn’t work. I had to get a new key 1-3 times a day. The stove didn’t work right. Shower temp was un controllable. A/C didn’t work well. I went to another hotel down the street. Worth the few dollars more a night.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We truly regret that your experience fell short of expectations and understand how frustrating it must have been to encounter maintenance issues. Your feedback has been shared with our maintenance team so we can improve and prevent such matters from repeating. We hope you’ll consider trying us again in the future, allowing us the chance to provide the comfortable and reliable experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.