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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay a few extra dollars more and stay at another hotel
Business response:
Dear Guest, Thank you for choosing us and providing your review. It is clear that your visit did not meet your expectations, and we sincerely apologize that your experience left you feeling this way. We strive to provide a comfortable and welcoming environment for all our guests, and we will use your feedback to guide our efforts to improve. We hope to have another opportunity to offer you a much better stay and regain your trust in our hotel.Sincerely,Hotel Management
Tenia mi reservasion y porque yegue tarde no me dieron mi cuarto y no me regresaron mi dinero muy mal cervicio
Business response:
Dear Guest, Thank you for your feedback. We are genuinely sorry for the inconvenience you experienced upon arrival. We understand how disappointing it must have been to find your room unavailable despite having a reservation. This is not the experience we aim to provide, and your comments have been shared with our team to help ensure better support in similar situations. We apologize for disrupting your plans and hope to welcome you back under better circumstances. Sincerely,Hotel Management
I was not impressed. I had to ask for a light bulb because it was burned out, the remote to the TV did not have working batteries, no shampoo, no blow dryer and they hand a kitchen but no pots pans and plates and bowls in there and they said they offered a breakfast but it was more like a snack.
Business response:
Dear Guest, Thank you for choosing us and reviewing your stay. It is disheartening to see that your experience did not reflect our values. It is our priority to ensure our accommodations are well-kept and fully functional. We will review this with our maintenance team to prevent such oversights from repeating. Additionally, we provide kitchenware and dishes at the front desk to ensure cleanliness, and we're sorry if you find this policy inconvenient. Furthermore, we regret our complimentary grab-and-go breakfast fell short o... read more
Don’t stay here! 1) receptionist was rude - failed to even acknowledge me when I entered, just said, “Lemme see your ID.” 2) room was filthy 3) didn’t bother to let me know that I had to ask for dishes, pans, cutlery, etc. I had to get to the room to find out. 4) phone did not work to call front desk. 5) no breakfast - no coffee.
Business response:
Dear Phyllis, We sincerely regret that your experience did not reflect the high standards we strive to uphold. Providing attentive service, a well-maintained environment, and clear communication is important to us, and we apologize for any shortcomings during your stay. Your concerns will be addressed with our team to ensure improvements are made. We appreciate your honesty, as it helps us enhance the experience for all guests. Should you choose to stay with us again, we would love the opportunity to provide a much more welc... read more
Everything was nasty, even found a bum in an elevator when I was leaving
Business response:
Dear Maria, We truly regret not meeting your expectations during your visit. Our team strives to ensure each guest has a pleasant stay and that they enjoy all the comforts we strive to provide; therefore, we apologize that this was not your experience. We appreciate you sharing these details and will share them with our team. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Worst stay ever
Business response:
Dear Jonathan,We sincerely apologize for your disappointing experience. We understand how frustrating it must have been to not have a stay that met your expectations. Your feedback is valuable, and we take it seriously as we continuously work to improve our services. We would appreciate the opportunity to learn more about your concerns so we can address them directly. We hope you will consider giving us another chance for a much better experience in the future.Sincerely,Hotel Management
The beds were very uncomfortable, sank in the middle. Room was dirty and tub tap constantly dripping. People above us had children who constantly were jumping, causing dust to fall from ceiling. Kitchen was not stocked with dishes, utensils etc. You had to order them. Outside back entrance had garbage cans overflowing and broken glass . Stairwell was filthy with joint and cigarette butts. The staff were wonderful and not their faults for poor management.
Business response:
Dear Diane, We sincerely apologize for the inconvenience you experienced during your stay. We regret that the sleeping arrangements, room condition, and amenities did not meet your expectations. We understand the frustration caused by maintenance issues and the state of shared areas. Your comments are invaluable and will be reviewed as we work to make necessary improvements. We appreciate your acknowledgment of our staff’s efforts and remain committed to enhancing the guest experience. Thank you for sharing your thoughts. We... read more
Third floor fights Well the people on third floor very loud at one in the morning
Business response:
Dear Jonathan, We sincerely apologize for the noise from other guests that disrupted your stay. We understand the importance of a quiet, relaxing environment and deeply regret that we failed to meet your expectations. Had we been notified of the issue at our front desk, we would have happily relocated you to more suitable accommodations. Thank you for your feedback. We will ensure that our team maintains a more considerate atmosphere, particularly during late hours. We hope to provide you with a peaceful and comfortable stay... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.