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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is terrible. Dirty, smelly, unsafe. The only reason I booked it was because its the only hotel with a stovetop to do cooking on Christmas! Towels are stained and paper thin. Cigarette smoke wafts through the bathroom vents. No fan in the bathroom. Room was very very humid and moist. Fridge made clinking noises at all hours. No microwave (asked about it and they said a replacement hadn't come in yet - pretty sure you could buy one at walmart for $40). Sink leaking all over the counter from the faucet. No dishes, po... read more
Business response:
Dear Brenda,Thank you for your candid feedback. We deeply regret that your stay did not meet your expectations and apologize for the numerous inconveniences you encountered. We understand the frustration caused by cleanliness issues, missing amenities, and environmental concerns, especially during a special occasion like Christmas. While our goal is to provide functional and comfortable stays, it’s clear we fell short in this instance. Your concerns about safety, maintenance, and service will be thoroughly reviewed with our ... read more
The tank was clogged wouldn't get fixed the bed had bed bugs there was no room service my partner was very unhappy it was too late because there was no refund we had to stay the three days and still pay for it
Business response:
Dear George, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This property surprised me and not in a good way. You have a kitchenette but have to go to the lobby to get dishes, a dish rack, cooking supplies (anything). The floor in my room was slick with I don't know what. There was loud traffic and people arguing outside in the middle of the night. "Breakfast" was a muffin or cheap fruit bar.
Business response:
Dear Norah,Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It is disappointing to hear that the kitchenette did not meet your expectations and that the cleanliness of your room fell short. Additionally, we understand how disruptive outside noise can be and regret that it affected your comfort. Your comments regarding the breakfast offerings are also noted, and we will review these to serve our guests better. We are committed to improving our services and ensuring a ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.