This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed the stay will select this hotel again.
Leadership
Business response:
Dear Guest, Thank you for choosing our hotel for your recent visit and for taking the time to rate your experience. While we are glad you enjoyed your overall experience, we want to apologize for not meeting every expectation and are disappointed that your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Sincerely, Hotel Management
Everything was good!
Business response:
Dear Guest, Thank you for sharing your kind feedback. We are delighted to know that everything was good during your stay at Extended Stay America. Your positive words truly encourage our team to continue delivering quality service and ensuring a comfortable experience for all our guests. It is always our goal to meet and exceed expectations, and we are glad we could do so during your visit. We sincerely appreciate you choosing to stay with us and look forward to welcoming you again for another pleasant and enjoyable stay. Si... read more
The rooms were not cleanest, I've stayed there before and the floors were not cleaned. Some rooms smell strongly of smoke, and or mold. The property itself does not appear to be in the best condition. The staff member at the office named Mario was quite helpful and accommodating, so very grateful to him.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced regarding cleanliness and the overall condition of the property, as this does not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. At the same time, we truly appreciate your kind words about Mario and are pleased to know he was helpful and accommodating during your stay; we will be sure to recognize his efforts. Your feedbac... read more
I stayed here for a couple weeks during a move. You get what you pay for, and I needed an extended stay that wouldn’t break the bank. The property felt relatively safe but was not the cleanest, and some of the other guests lingering around outside made me a little uncomfortable but were likely harmless. My room in particular didn’t have heat, and someone came by to check it out but I asked him to come back later, he never came back. I tried doing laundry a couple times, and one night the machines didn’t work, the next night ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We appreciate your honesty and are glad to hear you found our property safe and that our front desk staff provided helpful and friendly service. We sincerely apologize for the issues you experienced with heating, laundry facilities, and overall cleanliness, as this is not the standard we aim to provide. Your comments have been shared with our team for immediate attention and improvement. We value your input and are committed to enhancing our services for all guests. W... read more
I booked the room one week ahead and when we arrived on check in time the reception told us that the room I booked isn’t available and he can give us another room in different building which was nearby. The room was not clean and the cooktop wasn’t working. The front door was not working properly. The sink in the bathroom was not working correctly. We did not like it.
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3.1 star rating with 2,466 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.