Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Dear Robert, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with friendly staff, all at a great value. Thank you again for st... read more

Business response:

Dear Joseph, Thank you for taking the time to share your feedback with us. We're delighted to see that you appreciated the convenient dining options within walking distance of our hotel. Should you find yourself in the area again, we'd love to welcome you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for the review. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast during your stay. Your feedback is crucial, and we regret any inconvenience caused. We will share your comments with the relevant teams so they can review our breakfast offerings and ensure a more consistent and satisfying guest experience. Your comfort and satisfaction are our top priorities, especially during sports tournaments. We appreciate your understanding and hope to have the opportunity... read more

Business response:

Dear Siliva, Thank you for staying at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be completely spotless with a peaceful atmosphere. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management 

Business response:

Dear Nancy, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management