Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Dear Boris, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management 

Business response:

Dear James, We appreciate your feedback on your recent experience. We regret that the front desk staff were not as responsive as they should have been while accommodating you. Your observation is valuable, and we will address this to ensure a more welcoming experience for future guests. Additionally, we apologize for any noise disturbance in the rooms. We understand the importance of a peaceful stay and will explore ways to minimize such disruptions moving forward. Thank you for bringing these points to our attention, and we... read more

Business response:

Dear Jamie, Thank you for your honest comments about your stay with us. We are sorry for the inconvenience you experienced due to the issue you experienced in your room. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time ... read more