Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Dear Anastasiia, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our convenient and pleasant location it’s something many of our guests appreciate. However, we apologize for the inconvenience caused by the absence of kitchen utensils and cookware in your room. For hygiene and safety reasons, our kitchenware is available upon request at the front desk, but we understand this may not have been clearly communicated at check-in. Your input is valuable, and we will work on improving co... read more

Business response:

Dear EDNA, Thank you for taking the time to leave a review. While your comment was brief, we appreciate every piece of feedback as it helps us understand our guests’ perspectives and improve where needed. If there were any specific aspects of your stay, we would welcome the opportunity to hear more details so we can address them appropriately. Our goal is to ensure a comfortable and positive experience for every guest. It was a pleasure hosting you, and we hope to welcome you back to Extended Stay America again soon. Sincere... read more

Business response:

Dear WEI-LIN, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that our grab-and-go breakfast did not meet your expectations. We understand that a more substantial breakfast is important to many travelers, and we regret that the current offerings, such as coffee, packaged cakes, and snacks, felt insufficient. Your feedback has been shared with our corporate team as we continue to evaluate and improve our breakfast selections. We appreciate your honesty and are always looking for ways to enhan... read more

Business response:

Dear Jason, We’re glad you enjoyed the convenient location and found your stay comfortable. Creating a welcoming and relaxing environment is very important to us at Extended Stay America. Thank you for choosing us, and we look forward to welcoming you back for another pleasant visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We’re delighted to know that everything met your expectations during your stay. It’s always rewarding to hear that our guests had a positive experience with both our service and accommodations. Our team works hard to provide a clean, comfortable, and welcoming environment, and your satisfaction means a lot to us. We truly appreciate you choosing to stay with us at Extended Stay America and look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management