Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for your candid evaluation. Although, we’re glad to know you liked your comfortable room, we’re sorry we missed meeting some of your expectations. We hope this problem will not overshadow your otherwise positive experience. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Bellevue. Sincerely, Hotel Management 

Business response:

Sharmela, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Deirdre, thanks for taking the time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you with a clean room. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked your well-equipped room, we are sorry for the front desk service issue you experienced and regret the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Thanks again, and we hope to have an opportunity to host you again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Jiqiong, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management