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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
位置優良、價格低廉，但不會推薦 這家旅館的優點是位置十分便利且價格方面在Bellevue 這區有著非常高的優勢。 我必須聲明，我並不討厭這間飯店，但我認為他有很多改善的空間。 這趟西雅圖是家庭旅行，如果再讓我選一次，我會願意花2倍的錢帶我的家人去住更好的(或是評價更高的)旅館。也因為他的價格是當初考量的因素之一，所以在入住後我並沒有特別抱怨—除了整潔衛生這部分。 1.房間的濕氣跟霉味很重，必須一直開著空調來降低不適感。 2.這是一個有提供簡易廚房與餐具的旅館，但並不是所有的餐具與廚具都直接擺在房間裡，你必須到前檯拿，而一部分已經放置在房間裏的餐具，是有點油膩的。 3.這是一間有提供自助洗衣的飯店，飯店的洗衣機與烘衣機各必須投入2塊，也就是總共4塊、總共16個25分（機器只接受quarter ）。但住宿期間我洗了兩次衣服，兩次櫃台都告訴我沒辦法換零錢（甚至第二次洗衣時我缺四個quarter，櫃台也告訴我沒有辦法）。 好的，我能理解可能真的沒有零錢，可能是真的連四個25分都沒有，但如果沒有辦法換零錢，為何不在機器旁邊放個刷卡機呢？旅館提供販賣飲料與零食的販賣機都能刷卡，洗衣機與烘衣機卻不行，這顯得有些諷刺。 同時，自助洗衣的環境也挺髒亂的，我... read more
Business response:
Thank you for taking time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize that this was not your experience. Your feedback is invaluable and helps us identify areas needing attention to improve the overall guest experience. Thanks again for being our guest, and we hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Thank you for taking time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize that this was not your ... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for reviewing our hotel. It feels good to know you liked most aspects of our hotel. However, please accept our apology for the less than stellar stay. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. Your review is appreciated, and we hope to be your choice of hotel in the future. Sincerely, Hotel Management
Business response:
Pili, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
No complaints! Soft bed, clean bathroom, cute kitchen!
Business response:
Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Our stay little muffins and granola bars for breakfast is substandard. Main Office area was very dirty, also witnessed a guest have to come down and get a plunger to unclog their toilet cause she was told they do not have anyone to do that. No maid service with out a fee during our stay caused my Husband to have to go down and get new towels. The Location of the hotel is nice.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America. It is a pleasure knowing you were satisfied with everything we offer and that you had an enjoyable stay. We look forward to serving you again soon. Sincerely, Hotel Management
They didn’t come in to clean our room once and we weren’t even given a ‘do not disturb’ sign. Even though there is a kitchenette in the room, we did not have any pots and pans, silverware, plates, or dish soap. They didn’t even have the plastic cups that usually come with a coffee maker in the room. The sink drain in the kitchen smelled like cigarette smoke also. We were also unable to find an ice machine and there was no ice tray in the freezer either. However, the shower was very nice and had great water pressure. The bed ... read more
Business response:
Thanks for choosing to stay with us. We are happy overall you had a pleasant stay, but we apologize for your disappointment with the in-suite amenities and for the cleanliness issues you experienced. Since we are an extended stay property our guests often bring their own amenities, but these items are also available at the front desk at any time and our team gladly delivers these items to your suite. Your comments will be taken as a training tool and will make sure all the procedures within our concerned departments are bein... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.