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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
酒店卫生很一般，床品不是很干净 酒店位置还行，旁边不远处有超市、餐馆，环境一般，卫生不是干净，床品不舒服，总觉得有气味
bedroom TV ? we love it but no TV in the bedroom I have never seen that befor but all and nice rooms :)
I stayed 25+ yrs ago,I thought it was great. Nothing has been updated. Very poor shape. Lights don't work bath fan doesn't work bath was dirty,& stained. Grout was black. No coffee machine. No utensils, worst breakfast ever, coffee was empty. Looked like some animals had been chewing on the bottom of doors. Good location is all you have going.
Business response:
Dear Guest, Thank you for sharing your impressions and for acknowledging the convenience of the location. We are genuinely sorry that your visit did not meet expectations, and we understand how disappointing it must have been to encounter so many concerns throughout your stay. Your comments have been shared with our team so we can address the areas that require immediate attention and strengthen the overall guest experience. We appreciate your honesty and hope you might consider giving us another opportunity in the future to... read more
Kitchen not furnished with utinseals, plates or anything else
Business response:
Dear Debra, Thank you for taking the time to share your feedback. We are sorry to learn that your suite was not equipped as expected during your visit. Our goal is to ensure that every guest enjoys a convenient and comfortable stay, and we regret any inconvenience this may have caused. Your comments have been shared with our team to ensure better preparation and communication moving forward. We truly appreciate your input, as it helps us enhance our service quality. We hope you will consider staying with us again, allowing u... read more
A cop car was driving up and down the parking lot patrolling the hotel … lights flickered about to burn out, garbage was overflowing in the dumpsters. We walked into the room and immediately walked out, the smell of massive toxic cleaning materials gagged us. We drove away and stayed at another hotel. Didn’t get our money back.
Business response:
Dear Lynsey, We are truly sorry to hear about your disappointing experience and the discomfort you encountered upon arrival. Your concerns about the property’s condition and environment are taken very seriously, and we sincerely apologize for the inconvenience caused. Please rest assured that our maintenance and housekeeping teams are addressing these matters to ensure a safer and more welcoming atmosphere for all guests. We understand how upsetting this must have been and regret that we fell short of your expectations. For ... read more
Billed online as a hotel. This is a motel - doors straight to outside. Sketchy characters doing who knows what at 1AM outside their room. Sticky candy strewed across and stuck to stairs leading to upstairs room. Broken flashing light just to give it that special 'place to get hurt' feeling. Will NOT go again. Will NOT use hotels.com again - they can't tell a hotel from a motel.
Business response:
Dear Christopher, We are very sorry to hear that your stay did not meet your expectations and that you felt uncomfortable during your visit. We understand how cleanliness and the overall atmosphere can impact your experience, and we sincerely apologize for the inconvenience you encountered. Your feedback regarding maintenance and safety concerns has been shared with our team for immediate attention. We are committed to enhancing our property and creating a cleaner, more welcoming environment for all our guests. We value your... read more
The room smelled of old stale urine & smoke. The carpets are so dirty I was afraid to take my shoes off and the walls are stained with grime I’ll never say here again or even recommend anyone else to stay here either unless you wanna be in a shelter type atmosphere you gotta pay for. The owner needs to invest in a remodel or at least a better cleaning staff I’ve never been more disappointed or grossed out by a place before didn’t stay the whole time I just slept in my car and couldn’t get refunded my money nor was I able to ... read more
Business response:
Dear Terrence, Thank you for being our guest. We are very sorry your stay did not meet your expectations, and we understand how upsetting this must have been. We regret any inconvenience you experienced and genuinely appreciate you taking the time to share your feedback. Your comments will be shared with the relevant teams as part of our ongoing efforts to improve future guest experiences. While we cannot change what occurred during this stay, we hope you consider giving us another opportunity to provide a more comfortable a... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.