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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First impressions count… We had to call to have someone meet us to check in. The person seemed to be in a bad mood, and grumpy during the check in process. We drove to our room and the keys didn’t work so we had to drive back and call her again to meet us at the front desk. No apology for her mistake, and when we asked for the wifi password, she got upset and said it was sent to the email on file. We checked our email, and no wifi information, just the automated email asking about our check-in, so here we are writing a negat... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and for the miscommunication regarding the Wi-Fi details. Your concerns have been shared with our team, and we are taking steps to improve both our service and communication to ensure a more positive experience for future guests. We regret that your stay did not meet expectations and appreciate your understanding. We hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management
The property and the cleanliness is very bad . The shower also did not work properly . They mentioned they provide free breakfast , it was very poor and just some energy bars was given . Very unhealthy breakfast
Business response:
Dear Yashas, We’re sorry to hear about the issues you experienced with cleanliness, the shower, and the breakfast options. We strive to maintain high standards and regret that we fell short during your stay. Your comments about the breakfast are noted, and we will explore ways to offer a more balanced selection. We appreciate your input as it helps us improve and hope to provide you with a better experience on your next visit. Sincerely,Hotel Management
A bit sketchy
Business response:
Dear kay, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We strive to provide a safe and comfortable environment for all our guests, and we will address your concerns regarding the property. Your feedback is valuable to us, and we will work to improve our services moving forward. We hope to have the opportunity to welcome you back and provide a more positive experience.Sincerely,Hotel Management
no power
Business response:
Dear Syeda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.