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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. The picture on the website must’ve been a newly painted and touched up room. The bath tub was cracked and moldy. Checked out early and now fighting to get my money back.
Business response:
Dear Thomas, We sincerely apologize for the condition of your room and the discomfort it caused during your stay. We regret that the bathtub was cracked and moldy, and we understand how frustrating it is. We welcome you back with the intent to provide a better experience. Sincerely, Hotel Management
Not a good place to stay if your vacationing, dusty and dirty on the stairs and outdated, our room has missing drawer and trash from previous guest wasn’t taken out in the bathroom, sofa bed so old and no sheets i have to ask, and they store trash by the stairs and it stinks and cigarette butts everywhere and the lady that checked us out was kinda rude.
Business response:
Dear Chery, Thank you for sharing your experience. We regret that your visit did not meet expectations and that the condition of the property and service interactions left you disappointed. Maintaining a clean, welcoming environment and providing respectful service are priorities, and it’s clear we fell short in several areas during your stay. Your feedback has been forwarded to the appropriate teams for immediate attention. We appreciate your comments and hope to offer a more positive experience in the future. Sincerely, Ho... read more
Crazy night and NO sleep The staff was trying to be very helpful. But I requested 2 queen beds they had that, but it was upstairs. I asked if they had anything ground level, they tried there hardest to fine it was a no go. I said I would take the king with hide abed if it was ground level again, they tried there hardest with no lucky. So, I excepted the second level room, but it turned out to be the king with hide abed. I slept on the hide abed. I would have been better off on the floor. Two days later and I still have back ... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with room availability and the discomfort of the sofa bed. We understand the importance of accessible accommodations, especially when traveling with elderly family members. Your concerns about missing amenities and the bed’s condition will be shared with our team for immediate review. We regret the difficulties in contacting us for cancellations and will work on clearer communication. We appreciate your patience and hope to welcome you back. Sincerely, ... read more
The room was in awful condition, drapes almost falling off, holes in the furniture. No ice to had anywhere I was left with 1 cup. Worst was getting into bed and after an hour I stared itching, from the bleach that hadn’t been rinsed off or used to much to wash the linens I had to sleep in my sweats to keep the itching from keeping me awake most of the night. I filed a complaint and the desk person agreed and apologized. No way to operate an hotel and charge what you do for a room. I checked out that morning to find a clean p... read more
Business response:
Dear Jack, We’re truly sorry that your stay did not meet expectations and that you experienced maintenance and comfort issues. Your concerns about the room condition and linens have been noted, and we will address them with our team to ensure improvements. We appreciate you bringing this to our attention, and we regret that we were unable to provide a more comfortable stay. We hope to have the chance to welcome you back for a better experience.Sincerely,Hotel Management
Very basic hotel in bad need of updating. Our room had a distinct odor which I can only attribute to guests being allowed to cook. There was some mildew smell near the tub as well. Beds were “ok” but mine squeaked. Pillows were flat. The blackout curtains could not fully block the bright LED lights outside - glad we had sleep masks. Definitely needs some upgrades and maintenance. We also got the vibe that shenanigans take place on property. A couple of times cars were parked in the driving lane (not parking stall), lights of... read more
Business response:
Dear Sandra, We sincerely apologize for the issues you experienced during your stay. We understand how important a comfortable and clean environment is, and we regret that your room had an odor, mildew smell, and maintenance issues. Your comments regarding the blackout curtains and noise have also been noted, and we will work on improving the overall guest experience. We take your concerns seriously and will address them with our team. We appreciate you bringing these matters to our attention and hope to have the opportunity... read more
Needs upgrade somethin fierce. Very outdated.
Business response:
Dear John, We apologize for the issues you encountered with the condition of the room. We understand that an updated and modern space is important, and we are actively working on upgrades to improve the overall guest experience. Your comments are invaluable in helping us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back to a refreshed and more comfortable environment.Sincerely,Hotel Management
They shouldn’t advertise that they have breakfast
Business response:
Dear Sambhavi, We apologize for any confusion regarding our breakfast offering. We aim to provide a convenient breakfast option, and we appreciate your input as we work on improving this service. Your experience is important to us, and we will review the information provided to ensure better clarity. We hope to have the opportunity to welcome you back for a more satisfying stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.