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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a nightmare stay! Do not go to this place.
Decent location. Needs to be updated.
I arrived late in the evening to check-in, and found out they had given my room away.They made zero attempt or even an apology. The staff there didn't care at all. I ended up sleeping in the car that night. Completely unacceptable.
The unit was old, outdated and smelled so bad. For the price I paid, I expected better. There was overflowing trash in the trash bins by the stairwell and it also smelled really bad there too.
Let’s see, kitchens had no utensils or cookware or dinnerware. When I called and asked for some, I was told they’re only given to those booking a stay for 7 days or more. The smoke alarm had a cage around it, I’m assuming to prevent ppl from turning it off. The electric burner was rusted. I have pics! I would not recommend unless you don’t care.
Came back from a concert and were locked out of the room until office staff came in at 7am. Would not recommend this place to anyone.
This seemed a place that housed transients.
Business response:
Dear Jules, Thank you for sharing your feedback. We understand that the atmosphere of a property plays a significant role in a guest’s overall experience. As an extended stay hotel, we serve a wide variety of guests, including travelers, professionals, and families in transition. Our goal is always to provide a safe, clean, and welcoming environment for all. We appreciate your observations and are committed to addressing any concerns that may affect guest comfort. Your input helps us improve, and we hope to have the opportun... read more
Stinky Garbage cans at every stair case, rooms are old. Toilet did not work, inexperienced staff. Internet was good when paid. Check out was easy. Construction around the property
Business response:
Dear venkat, We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness issues near the staircases, maintenance concerns with the toilet, and the impact of nearby construction are all being addressed with urgency. We also regret the inconvenience caused by inexperienced service and are working to enhance staff training for better guest support. On a positive note, we're glad to hear the internet service met your needs and that check-out was smooth. Your comments are valuable in helping us ... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.