Extended Stay America - Seattle - Bothell - Canyon Park

Business response:

Dale, thank you for taking the time to share your feedback. We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Dear Adam, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were happy with the price we offer and that you had a nice stay here. Your feedback is appreciated, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Joanne, thank you for taking the time to review Extended Stay America. Although we are glad you liked your clean & comfortable accommodation, the incidents you highlight in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we pay proper attention to these areas. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Mana... read more

Business response:

Daniel, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Ravi, thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your compliments let us know that our efforts are creating happy guests! Your feedback will be shared with our Brand Leaders to assist them when determining new grab-and-go breakfast offerings for future implementation. We value you and your business and hope you will come back to stay with us again. Sincerely,... read more