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Extended Stay America - Seattle - Bothell - Canyon Park
- Hotels
- Bothell, WA
About this business
Location details
22122 17th Ave. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were very friendly and provided extra blankets and pillows when we asked for them. There were dogs in rooms beside us but could not hear them once we were in our room. Cons were this is an older place and definately needs new mattresses. Ours were stained and pretty worn out. Refridgerator did not work and freezer was only half working. Took all night to freeze a tray of ice.
Business response:
Dear Risa, Thank you for taking the time to share your experience. We're pleased to read our staff was able to accommodate your requests and that you found the room peaceful. However, we sincerely apologize for the issues you encountered with the mattress and refrigerator. We understand how important these details are for a comfortable stay, and your feedback will help us address these concerns. We hope you’ll give us another opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
People were very nice. Private. With the pets being allowed, smells are expected but could be handled better.
Business response:
Dear Brian, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Good
There was only one staff person at check-in. There were instructions to dial zero on the house phone, after which we waited several minutes for the person to show up. I went back down to request a hair dryer and the staff person never showed up.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in and for the lack of timely assistance with your request. This does not reflect the level of service we strive to provide. Your comments have been shared with our team to ensure better responsiveness in the future. We hope to have the opportunity to welcome you back and provide an improved experience on your next stay.Sincerely,Hotel Management
The pine wood theme felt like one was in a mountain cabin. It felt like vacation.
Business response:
Dear Robert, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review for a visit that made you feel like you were on vacation. It's great to know you had a wonderful stay and were pleased with everything we offered, especially the pine wood theme. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
The rooms were clean and the staff we nice. However we booked a room for 4 people. Our room included a queen size bed and pull out couch when we arrived there was no bddding for the couch. We had to wait till 6pm to get clean bedding as there was only 1 staff member working. We also had to ssk and wait for cups, plates and cutlery. The front desk obviously knew we had 4 guests so this should have been communicated but I I've heard another guests saying he had the same problem. They need more staff in the pm. The guy working ... read more
Business response:
Dear Natalie,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the lack of bedding and amenities in your room and the delay in service due to staffing limitations. While we strive to provide a seamless experience, we fell short during your stay. Your comments about the need for better communication and staffing, particularly during busy periods, are noted, and we are committed to improving these areas. We also regret the unavailability of breakfast and understand how frustra... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - Canyon Park
How is Extended Stay America - Seattle - Bothell - Canyon Park rated?
Extended Stay America - Seattle - Bothell - Canyon Park has a 3.3 star rating with 1,777 reviews.
When is Extended Stay America - Seattle - Bothell - Canyon Park open?
Extended Stay America - Seattle - Bothell - Canyon Park is open now. It will close tomorrow at 12:00 a.m.