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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great service, okay rooms. The floor we stayed on had a foul smell as we walked out of the elevator. The room felt a bit cheap--the cabinet was peeling. The carpet had a lot of stains. We just didn't feel that comfortable. But, the front desk staff was very nice and helpful.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be meeting with our housekeeping staff to review our cleaning procedures as well as making sure our rooms are deep cleaned. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Should be refunded Absolutely horrible. Hotel lobby and entire 1st floor smelled of marijuana. Walls paper thin, sheets were stained and dirty. Bathroom shower along with towels had hair all over them. Disgusting place and would never recommend or stay there again. Will make me re-evaluate Extended Stay America as a chain in the future.
Glad we didn't "extend" our stay. Very dirty room, stained bedding and hair and toenails on the floor in the bathroom. "Continental Breakfast" was straight out of a vending machine. No fruit available until after the holiday. The hotel was packed, go to grocery store for some fruit would have been helpful. When we went to check out, the front desk couldn't give us the final bill.
Business response:
The staff and I read your comments about your stay with us. Please accept our most sincere apologies for cleanliness issues and breakfast shortage you experienced. I discussed your comments with the team, and we are going to make sure all rooms are being thoroughly inspected before guest arrivals as well as replenishing our grab-and-go breakfast more frequently. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel or any of our ot... read more
Not worth the stay (short-term or extended stay) I requested a non-smoking room (on hotels.com) and was told by the receptionist that I was reserved a smoking room but that I wouldn't be able to tell the difference. I could smell the difference the moment I walked on the floor. The room was even worst, it smelled of smoke! The continental breakfast only came with prepackaged muffins, granola bars and coffee or hot water for tea. No fruit, or juice as an additional option for breakfast.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the issues with your room request. To uphold our company’s high standards, I will be reviewing our check-in procedures with our front desk staff as well as making sure that smoke odors are eliminated to the best of our ability. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Great staff, rooms were filthy overall it just wasn't clean. Floors, towels, TV remote, bathroom...
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff; however, we apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, my team and I are going to ensure we provide all of our guests with a clean and comfortable room moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you aga... read more
Case of the missing jackets Understanding that it was an Extended Stay, not high on the accommodations scale of quality to begin with, room was sparsely furnished as was bathroom. Shower rod was loose and slumpted down, shower mixing valve was so loose that just with gravity the handle rotated, changing water temp. We are very confident that, by accident, we left two, one man's one lady's, light jackets hanging in the closet/alcove in main room. Upon discovery of jackets being missing 24 hours later and after we had traveled... read more
Business response:
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that we were not able to recover your jackets. In response to your feedback regarding the shower, I am sending my maintenance engineer to fix this issue. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not what I would expect form this place. Well the fist room that was given to us smelled of smoke. Even though we clearly requested a non-smoking room. Then I was told that there were no other rooms, like the one we requested, available. Then we were given a double bed room instead of another single queen or King bed room. This room also smelled and just enhanced my disappointment. Also when we entered the room, the windows was open as if they were trying to air it out first.
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the situation you described regarding the smoke odor in your room. As this hotelâs manager, I can assure you that I have spoken to our housekeeping staff about this situation and will be working with them on ways to better eliminate smoke odors to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportun... read more
They shouldn't say breakfast is included when there is NO FOOD is available except coffee and granola bar.
worst hotel terrible here. Make me sick. No clean for 7 days stay. Vending machine broken. Stuff lazy. Have to ask one thing for many times.
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,847 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.