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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We appreciate hotels that take pets. When we found a problem with our room (stains on bedspread) we were given a new room. The room was fairly clean; there were some spills and smears on one wall and the bathroom door. The bed was comfortable and it was quiet.
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable bed and our pet-friendly facility. However, we regret the cleanliness issues you faced. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
The best part was the welcoming and friendliness from Nicollete (I believe that's her name) very helpful, super nice lady. The bad part was that the room was not very well cleaned. We found lots of hair in the tub, in the sink from the bathroom and on the floor. We also found dirty spots, it was like whoever cleaned it up was in a big rush. There is diffidently room for improvement in the cleaning area.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we appreciate you mentioning our staff member Nicollete and will be sure to share your kind compliments. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I appreciate that staff was very concerned about meeting my needs and they were also very professional. The only bad experience I had was noticing that the staff did not change the sheets out from the prior guests.
Business response:
Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our excellent service. However, we regret our housekeeping staff's oversight during your visit. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Business response:
Thank you staying with us!
Don't book via hotels.com I made the mistake of booking via Hotels.com. They messed up the reservation, after 4 phone calls I cancelled their reservation. The sweet gal at the front desk got me a nice room at the same price as Hotels.com. The stay was great.
Business response:
Dale, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Gal, and we will be sure to share your compliments with her. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
They stay there quite often, this time the room that I got on the top of the head board there was leftover food residue, dust etc. The bathtub had chunks missing out of it. But the staff were very great, never have a bad interaction with them.
Business response:
Thank for choosing to stay with us once again. We are sorry for the issue you encountered in your room this time. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. On a positive, we are glad to read you liked the service provided by our staff. . We appreciate your feedback and hope you will stay with us again when you return to this area. Sincerely, Hotel Management
Business response:
Thank you for staying with us
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 4.1 star rating with 1,116 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.