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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was able to check in early and park close to the entrance. My room was near the lobby and the staff break room. Friday night the employees were loud enough to prevent sleep. Saturday night it was much quieter. The packaged muffins for the free breakfast tasted like preservatives. The window were dirty.
Business response:
Dear Francie, thank you for staying at our hotel and sharing your concerns. We are disappointed that we fell short of your expectations and ours. Please accept our deepest apologies for the level of service you received from our associates. We have shared your comments with our team so we can take the appropriate action moving forward. Also, we regret that you did not enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see... read more
I enjoyed everything. The only thing I wish they would have more of a full breakfast items in the morning
Business response:
Dear Rodney, thank you for your lovely review of our hotel. Your kind remarks about the breakfast choices are shared with the concerned team. Thank you for choosing Extended Stay America, and we hope you are already planning another visit our way.Sincerely,Hotel Management
Easy access to the freeways and shopping.
Property could use more cleaning, and some upgrades
Business response:
Dear Alexis, Thank you for staying with us and sharing your comments. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincere... read more
We liked that the area is beautiful and the building appeared to be safe. The hotel is close (walking distance) to places to eat or grab food to cook for yourself. We did not like that the room smelled like smoke or that the window was open with no screen. However, the room and building were very clean. The staff was amazing.
Business response:
Tina, thank you for sharing your experience at Extended Stay America. We are glad our location worked well for you and appreciate you mentioning how secured our property is, as we take the safety of our guests very seriously. We are also delighted you loved the service provided by our staff and well-maintained hotel. It was a pleasure having you as our guest, and we look forward to accommodating you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,878 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.