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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay the check-in was easy the room was clean amenities were fine the only issue I had was when I was leaving I was on the second floor apparently there's a disgruntled room attendant cleaner because he was saying some foul stuff talking about the front desk and the guests and how they can kiss ass cuz he don't have to..i was waiting for the elevator and he was cleaning a room nearby and talking pretty loudly... but "Bri" at the front desk was real helpful and friendly..
Business response:
Dear Johnny, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay. Our goal is to provide an exceptional experience for our guests, and we’re so happy we hit our mark with our service and clean accommodation. We apologize for the behavior of our housekeeping associate; such an instance is not the impression we want our guests to think of us. Please be assured we will train our staff to handle such situations better. It was a pleasure hosting you, and we look forward to seeing you a... read more
The breakfast was a joke please stop blaming Covid other hotels are better
Great customer service
Business response:
Dear Paul, thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home for our guests. So we are thrilled to hear our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business!Sincerely,Hotel Management
Bree was super checking us in
I was able to check in early and park close to the entrance. My room was near the lobby and the staff break room. Friday night the employees were loud enough to prevent sleep. Saturday night it was much quieter. The packaged muffins for the free breakfast tasted like preservatives. The window were dirty.
Business response:
Dear Francie, thank you for staying at our hotel and sharing your concerns. We are disappointed that we fell short of your expectations and ours. Please accept our deepest apologies for the level of service you received from our associates. We have shared your comments with our team so we can take the appropriate action moving forward. Also, we regret that you did not enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.