Extended Stay America - Seattle - Bothell - West

Business response:

María, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Marc, thank you for sharing your review of Extended Stay America. We are glad your stay with us was pleasant, and you gave us an excellent rating. However, we regret your disappointment with our breakfast offerings and will share your comment with appropriate individuals as we continually strive to improve our guest experience. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest again and sharing your review. We are glad to know you were impressed with our courteous associates and liked our ideal location, but we apologize for not meeting all of your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Katherine, we appreciate you being our guest and sharing your observations. We are sorry for your disappointment with the condition of our property. We are grateful for the feedback, and we have taken note of it. That said, we are glad you appreciated our courteous service. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest. While we are glad you liked our convenient location, we regret any inconvenience you faced due to our hotel policy. We are also sorry for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for choosing our hotel and taking the time to share your review. We regret you were not entirely satisfied with the breakfast we serve and the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a fu... read more