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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Likes: The parking area was secured by gated area with room card access. Dislikes: There is no daily room cleaning/maid service in your room. Breakfast is more like snack time. No eggs pancakes or real food. Bathroom was full of hair Broken furniture in room Sink in bath clogged.
Business response:
We are sorry you were unhappy with our housekeeping policy as well as our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Please revis... read more
why have the option for bed types? two people that don't want to share a bed order a room with 2 double beds. Lady and counter: sorry all we have is a room with one king bed... uggg. then the next thing she says was.. and Sorry there's no breakfast in the morning, only to go bags with food? why offer me 2 double beds and it says on the WEBSITE free breakfast? if you don't have it... not impressed. Horrible, false advertisement.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
All horrible! Too long to processcheck - in. Smells all over; hotwater dont work & flush dont work. Four adult booked in 2 rooms & we all changed room & same conditions. Facial tissue box had one left only & funny thing next room same thing and flush did not work.
Business response:
Tas, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The whole building smells like cigarrete. Seems like they haven’t cleaned the carpet for a while. It said “breakfast to go” but that was just granola bars and coffee. Very dissapointing experience not worth the price.
Business response:
Please accept our sincere apologies for not being able to deliver you a clean stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The entire facility smelled of smoke. I requested a non-smoking room and there were cigarette butts in the AC Unit.
Business response:
Thank you for being our guest. We apologize for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The one thing I did like was the secured parking lot. When we first arrived they quickly checked us in to our room. Upon entering our room, I quickly realized this was going to be a nightmare. Used dirty towels on the floor and bath counter. The trash cans were over flowing and old food in the fridge. Beds clearly hadn’t been changed. The highlight was a code violation....the smoke alarm was dangling from the ceiling with a plastic grocery bag around it. A clear indication of smoking in the room or drug use. I called the fro... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Rooms were really dirty. Pet hair everywhere. Never again.
Business response:
Thank you for posting a review of your visit. We apologize for the cleanliness issues you encountered in your room. We have already followed up with our housekeeping team to investigate where we missed a step and will take corrective action so that this does not happen again in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Reserved a King room through Expedia, received an email confirmation, but when we arrived we were told there were no kings available. ( due to only one maid, they only had 2 UNCLEANED king rooms) After about 30 minutes trying to check in, thinking we have to settle for a queen, a handicap king room was found. Which is fine, but we had a room reserved, they shouldn’t have said we have no king rooms when we go to check in. Rooms have no coffee maker ( for $110.00 for just a bed, what hotel doesn’t at least have a coffee pot in... read more
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managem... read more
Has a gate in front of the building the person on staff wants you to speak your confirmation number through the speaker box before she lets you in the gate. she helps many people while you're standing in line after you stood in line a long time already. go to the room and has dry blood stains on doorknob and doors. urine on the toilet seat. the towels are dingy
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.