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Extended Stay America - Seattle - Everett - North
- Hotels
- Everett, WA
About this business
Location details
8410 Broadway, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property advertises "free breakfast" which is cheap granola bars, muffins and bad coffee. There was a guy sleeping in the lobby at check-in. Our room had open windows and the AC blasting. To top it off, the bathroom light didn't work. We were told, " Damn, sorry I don't know how to take the cover off." No offer of a different room. The bed was terrible, felt like sleeping in the floor.
Business response:
Thank you for posting a review of your stay. We apologize for the housekeeping and maintenance issues you encountered in your room. Even more distressing is the fact we were unable to resolve the problem to your satisfaction. We have discussed your feedback with the appropriate teams to make sure such incidents do not occur again. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. Please consider giving us another opportunity ... read more
Not too nice The front office is rude and very prejudice and judgmental.
Business response:
Angel, thank you for your recent stay at our hotel. We appreciate you taking the time to write your review and apologize for the poor service you received from our front desk team. We have shared your comments with our team and will be taking appropriate corrective action. We hope that you will give us another chance to prove ourselves, and show you that we take great pride in providing wonderful service to all our guests, every day. We hope to welcome you back soon. Sincerely, Hotel Management
Horrible stay The room smelled horrible. The sheets smelled dirty so I slept in my clothes. We had a suite for one night and there were no dishes, cups or cutlery. No coffee machine. I asked at the front desk for a kettle and she didn’t know what that was! When I explained it was to heat water she said they didn’t have one. Breakfast was supposedly included, it was a small packaged muffin or packaged oatmeal. Someone was having a party down the hall all night into the morning. No one answered the front desk line so we couldn... read more
Business response:
Thanks for choosing us for your overnight stay. Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in ... read more
I ended up cancelling my reservations due to rooms smelling like cigarette smoke in non smoking room.
Business response:
Angela, thank you for sharing your feedback. We are sorry for the odor issues you encountered in our rooms due to which we missed the opportunity of hosting you at our hotel. Your comments have been discussed with our housekeeping team to make sure your room receives a deep clean to remove the smell. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Booked a queen bed room and was told they double booked so they had my wife and I stay in a two twin bed room. Shady people loitering the premises. Loud noises in the bedroom above. Wife felt unsafe. Need I go on?
Business response:
Thank you for the review of your stay. Please accept our apologies for the reservation mix-up, and regret that we could not accommodate you with the choice of the room you requested. We are also sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
BED BUGS! DO NOT STAY HERE! The staff seemed unconcerned as my wife is swelling and itching from bites all over her body. And we cannot get the manager to contact us.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad, bad,bad!!!!! Overnworn furniture, granola bars for breakfast!!!
Business response:
Thank you for being our guest. We are sorry our property, as well as our grab-and-go breakfast, were not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - North
How is Extended Stay America - Seattle - Everett - North rated?
Extended Stay America - Seattle - Everett - North has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Seattle - Everett - North open?
Extended Stay America - Seattle - Everett - North is open now. It will close tomorrow at 12:00 a.m.