Extended Stay America - Seattle - Kent

Business response:

Francis, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Alesha, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying with us. Although you liked the comfort our beds provide, we are sorry for the noise issues you experienced from other hotel guests. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

We're so glad you chose to stay at the Extended Stay America. We strive to provide service and amenities that are worthy of this kind of feedback. Thanks for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the feedback. We are delighted to read you had an enjoyable stay and that you loved service offered by our staff. We will surely share your compliments with the entire team for a job well done. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Rene, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Woody, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Tom, thank you for staying with us. We are glad to read you liked our convenient location and affordable rates. That being said, we are sorry for the odor issue you had in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Chelsea, thank you for sharing your thoughts about your stay with us. We sincerely apologize for the cleanliness issue you encountered during your visit. We're sorry that your room was not in the spotless condition it should have been, and even more so our associates were not attentive to your needs. We take these issues very seriously and will discuss your concerns with my entire team so that we can provide a much better experience to our future guest. We hope you will consider giving us a second chance the next time you ar... read more