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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeff, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
hard bed good
Business response:
Thank you for being our guest at Extended Stay America. It’s nice to know you were overall pleased with your stay, but we are sorry you were not completely satisfied with our beds. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Comfort on a Budget We took a chance to stay here despite the mediocre reviews. We wanted to be close to the city but within affordable distance. This was one of the cheaper options but looked the most up kept and modern. It was great! Huge room, great check in process, clean (they've hired new housekeepers) and good location off the highway. I was pleasantly surprised!
Business response:
Tawni, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with the spaciousness of your room and the value we offer. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Geto stay I have stayed at the Kent location several times (weeks). Security is low. Apparently a subcontractor who installs garage doors had his van broken into, and all his tools stolen. Their had been rumors of other break-ins at this location. I stayed in one room where the door did not close shut automatically behind me. People smoke outside right behind the back and front doors, along with the management. I stayed on the 2nd floor had the window open, and cigarette smoke was coming into my room. Furthermore, people ope... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. I have discussed your concerns in regard to service with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We also appreciate your feedback and please be rest assured we take the security of our guests very seriously. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
Very Accommodating We checked in around 4 pm and was told all rooms were fully booked even though we had reservation. The front desk clerk was kind enough to book us into their sister hotel in Tukwila which was a short 15 min drive. Upon checking in we were told no charge. This room also had a kitchenette.
Business response:
Thank you for choosing Extended Stay America. We're sorry we were unable to accommodate you due to sold-out situation. However, I'm glad to know our team fulfilled your request to your satisfaction by making an alternative arrangement with one of our sister hotel.We appreciate your cooperation and hope to welcome you back soon to our property. Sincerely, General Manager
Business response:
Eric, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America - Seattle – Kent. Sincerely, General Manager
Over all is a descent place to stay, I wish the hotel provide hand soap
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had while here. I would like to inform you that toiletries are always available at the front desk and it’s always complimentary.If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Gene... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry that your experience was not so pleasant. We hope we will have another occasion to meet your expectations. Sincerely, General Manager
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Seattle - Kent. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.