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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Geto stay I have stayed at the Kent location several times (weeks). Security is low. Apparently a subcontractor who installs garage doors had his van broken into, and all his tools stolen. Their had been rumors of other break-ins at this location. I stayed in one room where the door did not close shut automatically behind me. People smoke outside right behind the back and front doors, along with the management. I stayed on the 2nd floor had the window open, and cigarette smoke was coming into my room. Furthermore, people ope... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. I have discussed your concerns in regard to service with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We also appreciate your feedback and please be rest assured we take the security of our guests very seriously. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
Very Accommodating We checked in around 4 pm and was told all rooms were fully booked even though we had reservation. The front desk clerk was kind enough to book us into their sister hotel in Tukwila which was a short 15 min drive. Upon checking in we were told no charge. This room also had a kitchenette.
Business response:
Thank you for choosing Extended Stay America. We're sorry we were unable to accommodate you due to sold-out situation. However, I'm glad to know our team fulfilled your request to your satisfaction by making an alternative arrangement with one of our sister hotel.We appreciate your cooperation and hope to welcome you back soon to our property. Sincerely, General Manager
Business response:
Eric, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America - Seattle – Kent. Sincerely, General Manager
Over all is a descent place to stay, I wish the hotel provide hand soap
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you had while here. I would like to inform you that toiletries are always available at the front desk and it’s always complimentary.If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Gene... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry that your experience was not so pleasant. We hope we will have another occasion to meet your expectations. Sincerely, General Manager
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Seattle - Kent. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, General Manager
Fairly priced, no frills, not real clean. Could really use a good cleaning. Very nice staff
Business response:
Stan, we are sorry for the inconvenience you had due to our cleaning service. Your concerns has been shared with our team to ensure thorough cleaning is done and that the ambiance is maintained well. On a positive note, we are glad to know you found our team cordial. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
There were no bed bugs If you're looking for a cheap room that just had a few lived in stains, nothing too dirty, then this is the place for you. It was clean enough and affordable. The staff was nice and the grounds were nice.
Business response:
Thank you for taking the time to share your feedback. We are pleased you liked our courteous associates and were overall satisfied with your stay. That being said, I am sorry we fell short in meeting all of your expectations and appreciate your review as it shows the areas where we can improve. We hope to have another opportunity in the future so that we can redeem ourselves. Sincerely, General Manager
Good place Nice staff
Business response:
Linda, thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America - Seattle – Kent. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.2 star rating with 2,344 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.