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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel It's was okay
Business response:
It was our pleasure having you as our guest at Extended Stay America Seattle – Kent. We are glad you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Computer at front desk was horribly slow. Staff was not well trained. System to tell whether rooms were ready or not either didn't work or wasn't being used. Little knowledge of local restaurants.
Business response:
Thank you for choosing our hotel for your accommodation needs. We are truly sorry you experienced so many difficulties during your stay, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, Gen... read more
Assistance management promised i could be checked in at 3. It wasn't ready when i came back at 7pm.
Business response:
We are sorry you didn't experience our staff at their best and they failed to make your stay totally comfortable. This incident is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we look forward to serving you again in the future. Sincerely, General Manager
Pris og kvalitet hænger som regel sammen, men vi havde forventet noget mere af morgenmaden der bestod af æbler, muffins og u-drikkelig kaffe. Det "hele" i en lille reol i receptionen. Noget af en skuffelse. På web siden var det betegnet som Kontinental morgenmad.
Business response:
We appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will make a note of your cs feedback, as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again. Safe travels. Sincerely, General Manager
Disappointing as my room was never serviced. Otherwise fair.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are also happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. We are grateful for the feedback you provided, and we hope you will chose to stay with us again. Sincerely, General ... read more
방청소를 매일 안해 줍니다. 숙박하는 동안 직원들 보기가 어렵습니다. 조용하고 근처에 아무것도 없고 딱 식당하나, 삭막 . 저는 근처에 회사가 있어서 아주 좋았지만 다른 사람은 글쎄 입니다. 개 고양이를 방에 까지 끌고 돌아 다녀서 놀랐음.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Continental breakfast was a cruel joke Convenient location, but continental breakfast was really sad= One stale muffin in cellophane, two choices of Nature Valley granola bars, bruised oranges and no juice, only coffee to drink. One stocking footed pass over room floor yielded both human and animal hair. Lint visible on floor.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad you liked the bedding in your room and that our location was perfect for your needs. However, we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with our food and beverages team to see where we can make improvements. We also apologize for any other inconvenience caused. We hope to see you again and have the opportunity to make your next stay perfect in every respe... read more
Business response:
Thank you for taking the time to share your generous ratings regarding your stay at our hotel. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
The area was questionable hotel staff unorganized. We had a 15 minute to see if they had a room and then they gave us a wash coth from behind the front desk saying the room didn't gave any. It we old be my last resort
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being well-organized during your stay. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.