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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kent! Stay was ok. Nothing super. No house keeping on 2 day stays. No utensils, cups, but plates, etc, Neighborhood very industrial with little to no restaurants or places of interest.
Business response:
Thank you for your stay and for the candid feedback. We are happy your overall stay was enjoyable and that you were satisfied with all that we have to offer. However, we are sorry for any inconvenience caused while you were here. Thank you once again, and we hope to welcome you back soon. Sincerely, General Manager
A quick overnight stay. Easy access to the airport and affordable. The breakfast was subpar. Only coffee and granola bars/muffins.
Business response:
Thank you for choosing to stay with us. We are glad to hear that our location close to the airport was convenient for your needs and you were happy with our affordable rates. However, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure to have you as our guest, and we would love to see you again in the future. Sincerely, General Manag... read more
Business response:
Thank you for selecting Extended Stay America Seattle - Kent for your visit and for sharing your feedback. Our team was so pleased to see you enjoyed your stay, found your suite comfortable and the staff friendly. Thank you for being our guest, and we hope to see you soon! Sincerely, General Manager
Business response:
Thank you for being our guest and for taking time to share your wonderful rating regarding your stay at Extended Stay America- Seattle – Kent. It's so nice to know you were comfortable at our hotel. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Business response:
Thank you so much for staying with us and for the feedback. I am glad to see you had an overall good stay, but I apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again soon. Sincerely, General Manager
Hotel It's was okay
Business response:
It was our pleasure having you as our guest at Extended Stay America Seattle – Kent. We are glad you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Computer at front desk was horribly slow. Staff was not well trained. System to tell whether rooms were ready or not either didn't work or wasn't being used. Little knowledge of local restaurants.
Business response:
Thank you for choosing our hotel for your accommodation needs. We are truly sorry you experienced so many difficulties during your stay, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, Gen... read more
Assistance management promised i could be checked in at 3. It wasn't ready when i came back at 7pm.
Business response:
We are sorry you didn't experience our staff at their best and they failed to make your stay totally comfortable. This incident is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we look forward to serving you again in the future. Sincerely, General Manager
Seems nice but horrible upkeep. I got a smoke free room, but that was the first thing I smelt when I walked in. The second comforter had cigeratte burn holes. The water for the shower was backwards, what said hot was cold and what said cold was hot. Finally the hard wood floor was soaked due to the air conditioning unit leaking water. It leaked all through night and was unpleasant to listen to as I tried to sleep. When i booked through expedia, they charged me and The staff that checked me in charged me again. I did call and... read more
Business response:
Thank you for staying at our hotel and for taking the time to post a constructive review. We are truly sorry for the problems you encountered with our staff and with your suite. We are working to remedy the issues you mentioned, so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.2 star rating with 2,344 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.