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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Stay awhile at Extended Stay America- Seattle- Kent! We are the perfect location for business travelers, students, tourists and those relocating to the Seattle area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off state route 167. From our location, you can easily visit local attractions such as Angle Lake Park, the Tukwila Family Fun Center & Bullwinkle’s Restaurant, the Outlet Collection Seattle, and the accesso ShoWare Center. Extended S... read more
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maintenance needed Bed was comfortable but comforter and blanket need replaced. Lock on door was broken. Room needed maintenance.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the housekeeping and maintenance issues is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am retraining our housekeeping staff and ordering new linens for our rooms. Additionally, I will have our maintenance engineer inspect your room and repair the mentioned issues. I am grateful for the feedback you provided so we are able to continually improve our hotel.... read more
So-so Staff communicated in an unprofessional way. Room was okay except for carpet, which had stains. Breakfast is gone if you show up too late and not replenished.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for service issues you experienced. As this hotel’s manager, I can assure you that I am coaching our staff on the importance of providing each guest with professional customer service. We will also be deep cleaning our carpeting to prevent your experience from happening again. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opport... read more
Not a good location Did not like the location and there was no housekeeping
Business response:
Thank you for taking the time to write a review of your stay. I apologize that your stay was not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will address your comments with our front desk staff to ensure that we are clearly communicating our amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We ho... read more
Smelled of cigarets, says breakfast included but it's only coffee and oranges
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be working closely with our housekeeping staff to better eliminate smoke odors. I will also be coaching our front desk staff on the importance of clearly communicating our amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you agai... read more
Low Quality Linen The hotel was ok, even though one of the elevators was broken, and they appeared to be short-staffed at the front desk. While the bedding was comfortable, the bathroom towels were a rough terry cloth, not very comfortable and obviously a cheap variety. Also, the room never seemed to get as cool as the thermostat indicated. Overall I was disappointed with the stay.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that one of our elevators was not working. To uphold our company's high standards, we will be fixing this issue promptly and will be replacing our linens as necessary. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ok hotel, good luck if you can check in No body at the front desk at check-in, announce myself several time before person came out from corner by window. Decent rooms, not much close by, but if you know the area then you now where to go.
Business response:
Thank you for writing a review of your stay. Please accept our apologies that our customer service did not meet our company’s high standards. In response to your feedback, I have used your comments as a training tool for our front desk staff to review the importance of responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 4.2 star rating with 1,309 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.