This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very good overall. It was quiet and relatively clean. The front desk staff was very friendly and helpful and were willing to hold the room until late. The bed quality was okay. It was a solid hotel.
Business response:
It is so rewarding to read that you had nice stay with us. I truly appreciate your comments regarding our great customer service and the cleanliness of our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Maintenance needed Bed was comfortable but comforter and blanket need replaced. Lock on door was broken. Room needed maintenance.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the housekeeping and maintenance issues is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am retraining our housekeeping staff and ordering new linens for our rooms. Additionally, I will have our maintenance engineer inspect your room and repair the mentioned issues. I am grateful for the feedback you provided so we are able to continually improve our hotel.... read more
So-so Staff communicated in an unprofessional way. Room was okay except for carpet, which had stains. Breakfast is gone if you show up too late and not replenished.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for service issues you experienced. As this hotel’s manager, I can assure you that I am coaching our staff on the importance of providing each guest with professional customer service. We will also be deep cleaning our carpeting to prevent your experience from happening again. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opport... read more
Not a good location Did not like the location and there was no housekeeping
Business response:
Thank you for taking the time to write a review of your stay. I apologize that your stay was not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will address your comments with our front desk staff to ensure that we are clearly communicating our amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We ho... read more
Smelled of cigarets, says breakfast included but it's only coffee and oranges
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be working closely with our housekeeping staff to better eliminate smoke odors. I will also be coaching our front desk staff on the importance of clearly communicating our amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you agai... read more
Low Quality Linen The hotel was ok, even though one of the elevators was broken, and they appeared to be short-staffed at the front desk. While the bedding was comfortable, the bathroom towels were a rough terry cloth, not very comfortable and obviously a cheap variety. Also, the room never seemed to get as cool as the thermostat indicated. Overall I was disappointed with the stay.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that one of our elevators was not working. To uphold our company's high standards, we will be fixing this issue promptly and will be replacing our linens as necessary. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.