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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay on 7/18-7/20 in room 222 The carpet was very stained. We had a toddler and I really didn't like him playing on the carpet. The breakfast was lacking. There was no oatmeal both mornings - the staff said some was coming from another property; then said order doesn't come in until Tues. Didn't help us on Sun & Mon mornings. TV remote only turned TV on and off. Had to change channels and volume on the TV. Bed was comfortable - AC worked good. Liked the full size fridge and freezer. Bathroom was clean and satisfactory sized.... read more
Seattle Wedding Hotel was great. I checked in with a young lady name Aziz, and she was very accommodating with me arriving with an early morning flight. Called me when my room was ready and i didnt have to waste time before i checked in. Great staff. But no pool :(
The hotel was very good overall. It was quiet and relatively clean. The front desk staff was very friendly and helpful and were willing to hold the room until late. The bed quality was okay. It was a solid hotel.
Business response:
It is so rewarding to read that you had nice stay with us. I truly appreciate your comments regarding our great customer service and the cleanliness of our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Maintenance needed Bed was comfortable but comforter and blanket need replaced. Lock on door was broken. Room needed maintenance.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the housekeeping and maintenance issues is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am retraining our housekeeping staff and ordering new linens for our rooms. Additionally, I will have our maintenance engineer inspect your room and repair the mentioned issues. I am grateful for the feedback you provided so we are able to continually improve our hotel.... read more
So-so Staff communicated in an unprofessional way. Room was okay except for carpet, which had stains. Breakfast is gone if you show up too late and not replenished.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for service issues you experienced. As this hotel’s manager, I can assure you that I am coaching our staff on the importance of providing each guest with professional customer service. We will also be deep cleaning our carpeting to prevent your experience from happening again. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opport... read more
Not a good location Did not like the location and there was no housekeeping
Business response:
Thank you for taking the time to write a review of your stay. I apologize that your stay was not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will address your comments with our front desk staff to ensure that we are clearly communicating our amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We ho... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.2 star rating with 2,345 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.