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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent but not the best Room smelled like either smoke or burned pop-corn and would not go away. Very noisy because of it's location next to 167, which also makes it convenient to get around. Hotel staff was nice.
Business response:
Kelly - Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that your room had an unpleasant odor. We will be working with our housekeeping staff to make sure all of our rooms smell fresh. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Nice Staff The staff were all very friendly and helpful. The room was adequate but the bed was extremely firm and walls thin. I'm not a light sleeper but was awakened by doors slamming doors and footsteps in the hall regularly. As for cleanliness, I found hair on the bathroom ceiling, a used hair tie on the floor near the bed and on the desk as well. I requested a new blanket when I found lots of hair stuck in the one on the bed (though the sheets looked clean). The location is close to the highway but I would likely not cho... read more
Business response:
Thank you for taking the time to write a review of your stay. We are so pleased to hear that our staff provided you with quality service; however, we are truly sorry about the cleanliness issue you described. We will be working with our housekeeping staff to ensure our rooms are cleaned to our standards at all times. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Successful stay. I had a good experience staying at Extended Stay. The Staff was friendly offered to help and gave extra things like more coffee, toothbrushes and things. I was a comfortable room and I slept comfortably between what I had to do.
Business response:
Luis - We want to thank you for taking the time to post a review of our hotel. We are so pleased to hear that you enjoyed your stay with us and that our staff provided you with superior service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Okay place It was pretty nice the only thing that got me was the musty smell and te dirty towels other than that it was okay.
Good for the price The room was surprisingly large and enjoyable for the price. The only bad part of my stay was the barely-existent continental breakfast.
Business response:
Thank you so much for sharing your experience with us. We are glad to read that you enjoyed your spacious, affordable room; however, we are disappointed that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have time to cook in their fully equipped kitchens. We are very sorry that this did not leave you satisfied. Thank you again for your review. We look forward to seeing you in the future, should your travels br... read more
It wasn't wath we spect they need to see wath the customer needs
Business response:
Thank you for taking the time to review our hotel. I am so sorry to read that you received poor customer service from my staff. In response to your feedback, I will be meeting with my team to review our customer service standards to ensure that all of our guests are having their needs met. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Location/comfort The location seemed a bit off the beaten path. The notes reflect it is close to Seatac I would not describe it as close to Seatac. There were boxes all over the place in the lobby and even stuffed under tables and such at the front desk and it didn't seem to have a professional appearance. Vacuum began running outside our room on Sunday morning at 6 am. This might possibly be an acceptable time if it was during the work week but I don't believe it is at all for a weekend.
Business response:
The staff and I read your comments about your stay with us. I do apologize that our hotel’s location did not meet your needs. As well, I am sorry for the disorganized appearance of our hotel during your stay, and the noise disturbances caused by our housekeeping staff. I will be meeting with our team to discuss our lobby’s cleanliness standards as well as appropriate times to vacuum. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next t... read more
Great experience The location is okay but the room is clean and relatively bigger than other hotel rooms. Staff is nice and polite.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.