This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in Saturday afternoon, seemed like the young lady was having a bad day, but then a couple of days later we realized that she just has no personality no Customer Service no greetings no have a nice day so apparently she has a bad day every day. After check-in we got into the room there’s construction upstairs, which continued on from about 8:15 in the morning so we’re unable to sleep late and all day long every day. Refurbishing the upstairs room right above ours very noisy and the carpet in our room was so di... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced, from the lack of warm customer service at check-in to the disruptions caused by construction and the condition of the carpet in your room. Your comments are very important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and regret that we fell short of expectations. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for a better experience. Si... read more
Beds were too soft and small. Breakfast was sugary and little options
Business response:
Dear Guest, We’re sorry to hear that the bed and breakfast options did not meet your expectations. Our mattresses are selected for comfort, but we understand that preferences vary. As for breakfast, we currently offer a grab-and-go selection, primarily featuring quick and convenient items, but we appreciate your suggestion for more variety. Guest input helps us improve, and we will take your comments into consideration. We hope to welcome you back for a better experience! Sincerely, Hotel Management
The police were there everyday. There are a lot of homeless living there. I was staying there because we are also looking for a home after moving up here for work. These are chronically homeless people. The police showing up daily made me feel less safe for some reason. This place also charges for every little thing. I have never been charged for my ESA pets in any hotel except Extended Stay. I will never be staying there again.
Business response:
Dear Verna, We sincerely apologize for the concerns you experienced during your stay. We understand that the presence of law enforcement and the situation with the surrounding community affected your comfort. We are committed to ensuring our guests feel safe and comfortable, and we will work to improve this experience. Regarding the charges for ESA pets, we are sorry for any inconvenience caused. We truly appreciate your input and hope to welcome you back for a more positive stay.Sincerely,Hotel Management
Nothing
Business response:
Dear Charles, Thank you for your feedback. We appreciate you taking the time to share your thoughts. If there is anything specific you would like to mention or suggestions for improvement, please share with us to ensure improvement. We are always looking for ways to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Sincerely,Hotel Management
Ok in a pinch. Check in staff was nice and informative. Room didn't smell clean. There was something splattered all over the outside of the fridge. Counters and table not clean. Bedding didn't look so clean. Lobby and hallways seemed more clean than room.
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear that our check-in staff provided you with great service. However, we sincerely apologize for the cleanliness issues you experienced in your room. This is not the standard we strive for, and we will address the concerns you've mentioned with our housekeeping team immediately. We appreciate your comments and are committed to improving. We hope to have the opportunity to provide you with a better experience during your next stay. Sincerely,Hotel Management
Upon arriving at the property, I discovered there was no power, no hot water, and the heaters were not functioning. When I inquired why I had not been informed of these issues beforehand, I was told that the staff lacked the time and phone service to notify guests. While I understand that a storm had recently impacted the area, as part of a well-established chain like Extended Stay, I believe more proactive measures could have been taken. For instance, assistance from other locations could have been sought to notify customer... read more
Business response:
Dear Ivaylo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Faimly emergency would not refund the 3 days checked out early. Comlete crap
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.